Coordinator, Retail Rescue Partnerships

Description

Position Title: Coordinator, Retail Rescue Partnerships

Reports to: Director, Community Programs

Department: Operations

Location: Causeway Center

Classification: Mostly Onsite

Core Hours: 8:00a - 4:00p

Status: Nonexempt

Range: $43,900 - $45,220

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and we are a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But we know food alone won’t solve hunger – that’s why we’re redefining that it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America Network, we will work to dismantle barriers for individuals, families, and seniors across our area – because it’s possible.

At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginists, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.

SUMMARY

The Retail Rescue Partnerships Coordinator drives the growth, compliance, and data integrity of Feeding Tampa Bay’s retail rescue program. This role is responsible for maximizing food rescue opportunities by onboarding and training agency partners, expanding store pick-up schedules, and managing the "live" donation data system. A heavy focus is placed on partner accountability, resolving missing receipts, and donor stewardship to maximize donations for neighbors in need.

DUTIES and RESPONSIBILITIES

Donor Stewardship:

• Conduct routine retail donor site visits to foster strong relationships, express gratitude, and provide ongoing education on food safety and donation guidelines, ensuring seamless operational alignment between the store and the assigned agency partner(s). 
• Support the seamless onboarding of new retail donors and agency partners into the retail rescue network.
• Analyze donor capacity and partner availability to strategically expand and optimize store pick-up days, maximizing the volume of rescued food.

Meal Connect Reporting:

• Act as the primary administrator for the MealConnect platform, managing the "live" donation system, troubleshooting user issues, and ensuring accurate real-time data capture.
• Actively monitor, track, and resolve missing retail receipts and reporting gaps from agency partners to ensure accurate donation tracking

Agency Training & Capacity Building:

• Develop, facilitate, and lead comprehensive virtual and in-person training sessions for agency partners on MealConnect, and Retail Rescue compliance standards.
• Lead Agency Partner orientations, focusing heavily on Retail Rescue set-up, food safety, and retail donor relationship etiquette.

Data Hygiene, Logistics, & Reporting:

• Maintain strict data hygiene within Salesforce, Meal Connect, Netsuite, and internal systems to track retail donor relationships, compliance metrics, and goals.
• Generate routine data metrics, quarterly reports, and annual data overviews to track retail rescue growth and expansion of pick up days, helping the Director of Community Programs maintain the team dashboard.
• Collect, clean, and organize data required for grant/contract reporting and compliance audits.
• Incorporate insights and feedback gathered from the Agency Partners and Retail Partners to improve the retail rescue user experience.

General Operations:

• Represent Feeding Tampa Bay at community meetings, donor events, or partner sites as required.
• Collaborate cross-departmentally with Operations & Procurement teams.

Other duties and responsibilities as assigned.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger
• Associate’s degree or 2+ years of experience in data coordination, program logistics, or database management.
• Bi-Lingual Preferred
• Strong comfort level with teaching, public speaking, or facilitating technology training for adult learners.
• Preferred experience with CRM platforms (Salesforce), food banking software (MealConnect, Netsuite), or data visualization tools.
• Highly proficient in Microsoft Office Suite and Google Workspace.
• Excellent communication and conflict-resolution skills (specifically for managing partner compliance and missing documentation).
• Ability to lift up to 35 lbs.
• Must possess a valid driver’s license and the ability to travel routinely throughout our 10-county service area for agency trainings and site visits.
• Deep commitment to the organizational goal of ending hunger and supporting our neighbors.
• Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.
• All internal candidates must be in good standing with no corrective actions within the last 90 days.