Team Leader Local Sort. Telford

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position handles day-to-day service issues within an operation. You will work with hourly and management staff to address process, safety, staffing, and training. This position coordinates the needs and efforts of the operation to ensure customer satisfaction is met. You will facilitate the smooth execution of procedures and management of systems. 

The shift hours are from 1 pm to 9 pm, Monday to Friday. Flexibility will be required on an ad-hoc basis. This is a fixed term position.

 
Total working hours are 37.5 hours per week 

Location: Telford
 

Key Responsibilities 

• Co-ordinating daily center activates and day to day service issues. 

• Providing support to administrative team 

• Training and development of employee, including follow up to ensure compliance and accuracy and managing a team to achieve results. 

• Customer Service: resolving customer concerns to include escalation calls and service requests.

• Maintaining Data Systems for Package Operations, including the auditing and analysis of package operations information. 

• Overseeing the center's systems, databases and office administration.

• Driving results for the Centre across all work groups.  

Your Skills 

• Customer Focus, Integrity, Initiative 

• Interpersonal skills, including teamwork, co-operation, ability to manage conflict, motivate and develop others, and provide constructive performance feedback. 

• Knowledge of the UPS operation and UPS in-house systems would be an advantage 

• Excellent computer literacy skills, proficient in Microsoft Office. 

Your Benefits:

• Competitive pay in the region of £30k per year, negotiable depending on experience.

• Company pension scheme, discounts at major retailers (like Apple), cinemas and attractions (such as Alton Towers and The London Eye)

• Opportunities to progress – thanks to our ‘promotion from within policy’

Our love of logistics is fuelled by our passion for people. That's why we're committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture. 

Employee Type:
 

Fixed Term (Fixed Term)

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.