Patient Care Coordinator - Gladstone Dental Centre

At Gladstone Dental Centre, we believe every great patient experience begins with a caring and connected team. Proudly serving the Halifax community, we're committed to providing high-quality dental care in a welcoming, supportive environment where patients feel valued and team members are empowered to do their best work. We take pride in building lasting relationships through compassion, collaboration, and exceptional service.

We're looking for someone who enjoys helping others, thrives in a fast-paced environment, and wants to be part of a team that truly makes a difference. As our Patient Care Coordinator, you'll be one of the first friendly faces our patients see and a key part of creating a positive, seamless experience from start to finish. If you're passionate about customer service and enjoy working with people, we'd love to welcome you to our team.

Schedule: Full-Time

Monday 8am-7pm

Tuesday 8am-6pm

Wednesday 8am-6pm

Thursday 8am-6pm

Friday 8am-4pm

What Sets Us Apart: 

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms 

• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program 

• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth 

• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth 

The wage for this Dental Administrator position is $23.50-$25.50/hour depending on skills, experience, and location.  

Your Role: 

• Welcome and assist patients upon arrival, creating a warm and positive first impression 

• Optimize the daily appointment schedule to ensure full utilization with minimal gaps 

• Effectively manage the recall system and maintain accurate, up-to-date patient records 

• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations 

• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts 

• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments 

• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner 

About You: 

• Minimum 1 year of Dental Administration experience is required 

• Experience with dental software programs is required 

• Clinical background is considered an asset 

Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.