TELLER SUPERVISOR

Description

SUMMARY:

The Teller Supervisor leads and supports the Teller staff to ensure exceptional customer service, accurate transaction processing, compliant account opening, and effective cross-selling of bank products and services. This position provides leadership, coaching, and training while supporting daily branch operations. The Teller Supervisor is responsible for carrying out supervisory responsibilities in accordance with bank policies and applicable laws. Responsibilities include interviewing, training assigning and directing work, evaluating performance, addressing concerns, and resolving operational or customer issues.

ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS:

· Supervise teller staff including scheduling, training, coaching, and performance feedback

· Maintain operational controls including vault management, cash ordering, and dual control procedures

· Perform or assist with daily teller transactions and open accounts when needed to support branch operations and coverage

· Monitor teller performance and accuracy, ensure adherence to policies, procedures, and regulations

· Resolve complex transactions and provide support for escalated customer issues

· Lead branch audits, compliance reviews, and operational reporting responsibilities

· Collaborate with Branch Manager to enhance service, sales performance, and operational efficiency

· Coach staff on identifying customer needs and referring appropriate products and services including Commercial Loans, 

  Mortgage services, e-Services, Credit Card services, Wealth Management services, and other solutions that meet customer needs

· Serve as a role model for customer service excellence, operational integrity and professional conduct

· Complete annual performance reviews for assigned employees

SUPERVISORY RESPONSIBILITIES:

· Will be responsible for supervising 1-2 employees.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE:

· High school diploma or general education degree (GED) required.

· Two years of teller or banking experience preferred.

· Prior leadership or training experience is strongly preferred.

· Experience with account opening, product referrals and cross-selling preferred.

INTERPERSONAL SKILLS:

This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus. 

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

WORK ENVIRONMENT: 

The noise level in the work environment is usually moderate/conversational.