Quality Operations Shift Leader

Job Description

Sponsorship: GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Work Arrangement: This role is categorized as onsite. The successful candidate is expected to report to their assigned GM worksite, five days per week and to respond to the site in the event of an emergency after hours, on weekend or holidays.

The Role:

The Quality Operations Shift Leader leads a medium-sized team of salaried and hourly employees responsible for executing the Global Quality System within the plant. This role is critical to sustaining a BIQ IV environment by coaching the Quality Operations team, ensuring the integrity of the quality system across production departments, and driving strong execution on the shop floor.

The ideal candidate is a continuous improvement-minded leader with strong technical capability, sound judgment, and the ability to influence across functional areas. This individual will help move the organization forward by solving problems, strengthening processes, and protecting the customer. The role requires independent decision-making, strong cross-functional relationships, and the managerial courage to provide direct, honest, and constructive feedback to plant staff and executive leadership in a professional manner.

This leader will coach, audit, and reinforce expectations within the GM Quality Manual and GMS BIQ principles and elements.

What You'll Do (Role Responsibilities):

• Lead start-of-shift and end-of-shift processes, including effective cross-shift communication
• Coordinate manpower across the shift
• Attend production operations meetings
• Conduct huddles with Group Leaders
• Initiate containment actions and provide support for execution
• Review salary vacation and rotation schedules
• Participate in staff layered audits
• Manage the Supplier Action Center for the assigned shift
• Support the torque collection team and manage response actions
• Support production through problem solving and a continuous improvement mindset
• Understand quality department KPIs and drive improvement actions
• Ensure Built in Quality standards are maintained on the assigned shift
• Conduct BPD reviews with Group Leaders
• Review QCOS books for accuracy and follow-through
• Lead flex check execution and implementation reviews
• Present clear problem definitions, technical guidance on complex issues, and regular progress updates to Assembly Plant and Engineering staff
• Support launch activities for new products when applicable

Your Skills and Abilities (Required Qualifications)

• Bachelor’s degree, preferably in Engineering
• Minimum of 5 years of full-time relevant work experience
• Quality experience
• Experience working with Kronos
• Strong knowledge of vehicle and propulsion systems, manufacturing operations, and the GM Quality System / GMS BIQ
• Strong knowledge of the Quality Launch Plan and the requirements within the Global Quality Manual
• Must be able to work on any shift

What Can Give You a Competitive Edge (Preferred Qualifications)

• Experience leading people
• Experience with GM systems
• Experience working in a manufacturing environment
• High level of integrity
• Ability to be bold, make sound decisions, and uphold quality standards

This position may be eligible for relocation benefits

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

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All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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