- Location
- Lisbon, Portugal
- Workplace
- Hybrid
- Type
- Full-time
- Closing date
- 5 days ago
- Source
- Workday
Description
Accounts Receivable Specialist – Europe South
Essity is a global, leading hygiene and health company. Every day, our products, solutions and services are used by a billion people around the world. Our purpose is to break barriers to well-being for the benefit of consumers, patients, caregivers, customers and society. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa. In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. The company’s headquarters is located in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. More information at essity.com.
It’s an exciting time to be part of our collaborative inclusive team. Come and join our Accounts Receivable team on our journey to improve the well-being of millions. Together we can make a difference!
About the role:
As an Accounts Receivable Specialist, you will act as a key partner to the Team Leader, managing complex customer portfolios, driving operational excellence, and collaborating across teams to resolve critical issues, improve processes, and ensure healthy cash flow for the business.
We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
What you will do:
Manage a portfolio of strategic and complex customer accounts, ensuring timely collections, healthy cash flow, and strong customer relationships.
Act as the key point of contact for critical customer cases and escalations, working closely with customers, Sales, Claims, Controlling, and Finance teams to drive resolution.
Lead the management of complex Accounts Receivable issues, including disputes, deductions, bad debt cases, and legal collection activities where applicable.
Support the Team Leader with coordination activities, reporting, and operational follow-up to ensure effective team performance and service delivery.
Analyze account performance, payment trends, and outstanding balances to identify risks, opportunities, and improvement actions.
Drive continuous improvement and automation initiatives to enhance efficiency, accuracy, and customer experience across AR processes.
Ensure compliance with accounting standards, internal controls, Service Level Agreements, and Essity policies while supporting audit-related activities.
Act as a trusted point of reference within the team, sharing expertise, supporting less experienced colleagues, and contributing to operational excellence across countries and markets.
Who you are:
Bachelor’s or Master’s Degree in Finance, Business Management or equivalent.
Several years of experience in Accounts Receivable, managing complex customer portfolios and large-volume accounts in an international environment.
Proficiency in SAP (R/3 and S/4), Electronic Banking Software tools, and Office 365.
Interest in emerging technologies, particularly AI, ideally comfortable using Microsoft Copilot.
Customer-centric and solution-oriented mindset, capable of handling critical customer situations, resolving escalations, and balancing business and customer needs.
Proven ability to prioritize effectively, manage pressure, and navigate multiple competing priorities while maintaining high-quality results.
Strong analytical and problem-solving skills, with experience handling complex cases, supporting junior colleagues, and acting as a trusted point of reference within the team. Experience working with management-level stakeholders is considered an advantage.
Fluent in Italian and English - All Applicants are requested to deliver their CV in English language.
What we can offer you:
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.
Innovate for Good | Excel Together | Be You with Us
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