Operations Specialist

Overview

Yugo is the trusted name for student housing, globally! Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, its about people, planet, and passion and we are looking for #Futureshapers who want to positively influence and shape the lives of others!

We’re currently hiring for a Operations Specialist to join the team!

As an Operations Specialist with Yugo, you'll play a crucial role in providing on-site troubleshooting and support across our portfolio of properties. Your focus will be on building trust with on-site teams while working closely with Regional Property Managers to assess and resolve issues that impact property performance within your region. Your efforts will directly contribute to enhancing operational efficiency and delivering exceptional property results.

Responsibilities

Here’s what you’ll be doing!

• Provide on-site troubleshooting and support for property management needs, including filling vacant positions and assisting with new hires.
• Travel extensively, up to 90% of the time, with extended on-site stays averaging three weeks.
• Conduct assessments of property performance and market conditions to identify areas for improvement.
• Develop and execute action plans based on formal assessments in collaboration with Regional Property Managers (RPMs).
• Submit detailed reports on goals, actions taken, and outcomes upon assignment completion.
• Train and coach on-site staff using job shadowing and hands-on techniques.
• Lead by example in performing on-site office tasks.
• Participate in interviewing, hiring, and training new team members.
• Maintain regular communication with RPMs, VP of Operations, and Director of Leasing and Marketing.
• Support the VP of Operations with ad-hoc projects when not on assignment.
• Build productive relationships with corporate teams and ensure compliance with company policies.
• Stay updated on property management practices and ensure compliance with all applicable laws
• Oversee the implementation of company policies and ensure consistent adherence across all sites.
• Assist in monitoring property financials and performance metrics to identify improvement opportunities.
• Provide feedback and recommendations to improve operational efficiency and property outcomes.
• Address urgent property issues by working closely with on-site teams to resolve challenges quickly.
• Assist with special projects, property audits, and other operational needs as directed by leadership.
• And so much more!

Qualifications

Sound good so far? Here’s what you’ll need to thrive in this role!

• Bachelor’s degree or equivalent; or five to ten years related experience; or equivalent combination of education and experience 
• Two years regional property manager level experience preferred including prior experience overseeing multiple apartment properties 
• General knowledge of all areas of successful multifamily property management 
• Relevant experience running a property, even better at a university/college
• Travel up to 90%, including overnight and multi-day trips to multi-state location
• Certificate or license in property management preferred 
• Experience with RealPage property management software, preferred 
• Thorough knowledge and understanding of federal and state Equal Housing Opportunity laws required
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
• Experience within a fast paced, target driven environment with strong focus on sales and marketing 
• Be proficient in working with technology and adaptable to online systems
• Driver’s license required
• Carbon Literacy Certification or willingness to undertake training 

 

Here’s a snapshot of what we offer!

• Competitive salary of $78,000 - $82,000 annually
• Generous benefits package! Including health, dental and vision.
• Company paid STD, LTD and Life insurance
• 401k + 4% employer matching
• Three weeks of PTO
• Paid wellness time
• Paid volunteer time
• Paid YuDay
• Parental Leave
• 11 paid Holidays

 

The Yugo team is a force for good and our mission is to harness this passion to deliver an extraordinary living experience supporting the transition to and from student life! It’s a big job, but you will be part of a team of awesome Yugoers across the globe, who will support you to ensure we’re consistent in the service we provide to our students.

So, if you are currently looking for an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you!

 

#LI-HYBRID