Service Advisor

Description

Build Relationships. Deliver Exceptional Service. Help Customers Keep Their Vehicles Safe.

Are you an automotive professional who enjoys working with people as much as you enjoy working with vehicles? Do you take pride in providing honest recommendations, delivering exceptional customer service, and helping customers make informed decisions about their vehicle maintenance and repair needs?

At Gills Point S, our success is built on exceptional customer experiences, trusted automotive expertise, and a commitment to doing what's right. We're looking for an Automotive Service Advisor who thrives in a fast-paced environment, enjoys building long-term customer relationships, and is passionate about helping both customers and technicians succeed.

As the primary connection between our customers and service team, you'll combine your automotive knowledge with outstanding communication and sales skills to deliver a service experience that keeps customers coming back.

What You'll Do

Customer Experience & Sales

• Greet      every customer with professionalism and create a welcoming service      experience.
• Listen      carefully to customer concerns and perform vehicle walk-arounds to      identify maintenance and tire needs.
• Build      trust by providing honest recommendations that prioritize vehicle safety,      reliability, and long-term performance.
• Prepare      accurate estimates and clearly explain recommended tires, maintenance, and      repair services.
• Confidently      recommend additional services when they provide genuine value to the      customer.
• Answer      questions and educate customers on tire care, preventative maintenance,      and vehicle health.
• Follow      up with customers throughout the repair process to provide updates and      ensure complete satisfaction.
• Resolve      customer concerns professionally while maintaining a positive customer      experience.

Automotive Service Coordination

• Create      detailed repair orders and communicate customer concerns accurately to      technicians.
• Coordinate      service appointments and manage workflow to maximize shop productivity.
• Collaborate      closely with technicians to ensure accurate diagnoses and timely repairs.
• Order      tires and maintain awareness of inventory availability to support customer      needs.
• Process      invoices, explain completed work, and review final recommendations with      customers.

Team Support

• Develop      a working knowledge of Service Technician I responsibilities and      retail/commercial tire services.
• Maintain      accurate customer records and repair documentation.
• Support      a clean, organized, and efficient service department.
• Contribute      to a positive team environment focused on customer satisfaction and      operational excellence.

Requirements

Qualifications

• High      School Diploma or GED required.
• Previous      customer service experience in an automotive, tire, or related service      environment preferred.
• Strong      understanding of automotive maintenance, tire services, preventative      maintenance, and light mechanical repairs.
• Technical      or vocational automotive training is a plus.
• Outstanding      communication and relationship-building skills.
• Proven      ability to build customer trust and confidently recommend products and      services.
• Strong      organizational and multitasking skills.
• Experience      using POS and shop management software preferred.
• Valid      driver's license with an acceptable driving record.
• Willingness      to pursue TIA Certification with company support.

Why Join Gills Point S?

• Competitive      Pay
• Stable      Full-Time Hours
• Paid      Time Off
• Ongoing      Training and Career Advancement
• Medical,      Dental & Vision Insurance
• Short-Term      & Long-Term Disability
• Life      & Accident Insurance
• 401(k)      with Company Match
• Family-Oriented      Culture
• Opportunities      to Grow Your Automotive Career