Global Client Manager - Retail & Lifestyle

At Maersk, we’re transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade, we help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network.

We’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Our Team is hiring for an experienced Account Management professional in the Greater Los Angeles/Southern California Area

About the role:

As a Global Client Manager, you will serve as the strategic relationship lead for a portfolio of Maersk’s Retail & Lifestyle customers, helping them unlock greater value from our integrated logistics solutions. You will act as the primary point of contact across key customer stakeholders, developing account growth strategies, identifying new opportunities within existing accounts, and coordinating cross-functional teams to deliver exceptional customer outcomes. This role sits within our Integrated Sales organization and requires close collaboration with product specialists, business development teams, program management, and operational stakeholders to drive customer retention, growth, and long-term partnership success.

What We offer:

This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.

• Work with global customers across multiple transportation and logistics products, delivering end-to-end supply chain solutions.

• Partner with industry experts across Ocean, Air Freight, Ground Freight, Contract Logistics, Customs, and Supply Chain Management services.

• Access global learning opportunities, professional development resources, and cross-functional collaboration across Maersk’s international network.

• Contribute to strategic customer growth initiatives while building expertise across integrated logistics solutions.

Key Responsibilities:

• Manage strategic customer relationships and serve as the primary point of contact across multiple levels of client organizations.

• Develop and execute account growth plans that expand customer adoption of Maersk’s integrated logistics portfolio.

• Identify opportunities to increase share of wallet across Ocean, Air Freight, Ground Freight, Contract Logistics, Customs Brokerage, and Supply Chain services.

• Establish and maintain customer success metrics, KPIs, and critical success factors in partnership with Program Management teams.

• Coordinate cross-functional resources to support customer initiatives, implementations, and operational improvements.

• Monitor account profitability and support contract renewal discussions and commercial negotiations.

• Resolve complex customer challenges and act as an escalation point for strategic account issues.

Who we are looking for:

We recognize that experience comes in many forms. If you don’t meet every qualification, we still encourage you to apply.

• Bring at least 5 years of experience within freight forwarding, logistics, supply chain management, or related transportation industries.

• Demonstrate strong account management skills with experience building customer growth strategies, pipelines, and account plans.

• Possess broad exposure to multiple logistics products such as Ocean Freight, Air Freight, Ground Freight, Supply Chain Management, or Contract Logistics.

• Apply strong analytical, organizational, and problem-solving skills to support customer growth and profitability objectives.

• Communicate effectively with stakeholders ranging from operational teams through executive leadership.

• Collaborate across diverse teams and influence resources that may not report directly to you.

• Demonstrate proficiency with Microsoft Office applications and the ability to quickly learn new technologies and systems.

• Bring a customer-focused mindset with the ability to uncover growth opportunities across existing strategic accounts.

Compensation & Benefits 

• Base salary Range: $120,000-$160,000 USD base salary plus Sales Incentive Plan (SIP)* 

• Commission: Paid quarterly, based on gross profit performance with no cap 

• Company Car provided to support travel needs to customer

• Health Insurance: Comprehensive medical, dental, and vision coverage for you and your eligible dependents, with multiple plan options to fit your needs 

• Paid Time Off (PTO): 15 days PTO + 4 floating holidays +  10 paid company holidays 

• 401 (k) Retirement Savings Plan with company match 

• Parental leave: Paid maternity and paternity leave to support you and your family during life’s important moments  

• Employee Assistance Program (EAP): Free and confidential counseling, financial planning, and wellbeing resources 

• Professional Development: Access to in-house training, global learning platforms, and mentorship programs to support career growth  

*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws. 

Travel 

• Daily: Local travel to meet with customers in your territory 

• Occasional: One to two annual meetings requiring overnight travel  

• Flexibility: Manage your own schedule to balance client visits, account development, and team collaboration 

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].