Software Implementation Consultant

 About Penbrothers 

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global leader in expense intelligence, providing AI-powered solutions that  simplify expense management, travel booking, accounts payable, and payments for  organizations worldwide. Their platform helps finance teams reduce manual work and focus  on strategic initiatives through capabilities such as real-time expense tracking, automated  policy compliance, and streamlined financial workflows. 

About the Role

Implementation Consultant are responsible for activating and configuring the software for new clients and existing clients purchasing professional services. This includes understanding client requirements, recommending appropriate configurations, setting up the software, managing implementation timelines, and maintaining regular communication with both client-side and internal stakeholders throughout the project.

 

Work Set-up: 100% Work from home

Work Schedule: Night Shift - 9:00 PM to 6:00 AM (Philippine Time)

Note: Initially aligned with US business hours (9:00 PM – 6:00 AM Philippine Time) throughout 2027, with an expected transition to APAC business hours (8:00 AM – 5:00 PM Philippine Time) upon completion of the migration phase.

 

What you’ll do

• Provide excellent customer service to clients via phone, email, and web.
• Develop proficiency in the product and translate client requirements into software capabilities.
• Acquire technical product knowledge through training, research, testing, and internal consultation.
• Participate in client-facing implementation kick-offs, requirements gathering, and configuration review meetings.
• Consult with clients on implementation best practices and software usage based on their business requirements.
• Configure the product according to client needs and the agreed project scope.
• Collaborate with Customer Success Management to ensure timely and complete implementation.
• Provide regular updates on project deliverables and milestones.
• Manage multiple concurrent projects within expected workload requirements.

What You Bring

• At least two years of software implementation, customer service, and/or transferable experience.
• Two years of experience using or administering CRM, database-driven workflow products, and/or financial management software.
• Strong interpersonal skills, including collaboration, negotiation, and diplomacy.
• Excellent organizational skills and ability to manage multiple high-priority projects simultaneously.
• Strong AI aptitude and ability to identify opportunities to automate day-to-day transactional tasks.
• Excellent verbal and written communication skills to keep internal and external stakeholders informed throughout the implementation process.
• Working knowledge of business productivity software, including word processing and spreadsheets.
• Learner's mindset with a drive to continuously improve knowledge and abilities.

Preferred Skills

• Experience using online web meeting and presentation software.
• Project management experience.
• Knowledge of accounting systems and practices.

 

Our Hiring Process & AI Disclaimer: We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.

You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation. 

Read our full AI Disclaimer to learn more

 

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies. 

·   Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. 

·   Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.

·   Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home. 

·   Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.