Customer Success Partner

Customer Success Partner

At Maersk, we have bold ambitions for Logistics & Services. Our aspiration is to become the global expert in integrated logistics, delivering truly end‑to‑end solutions that make trade simpler and more seamless than ever. We are entrepreneurs at heart, embracing change as opportunity and innovation as a mindset. The diverse perspectives and contributions of our people are our greatest strength as we continue to cross new frontiers. Every day, we challenge ourselves to raise the bar — and we support each other in doing so.

We are now looking for a Customer Success Partner to drive customer value, deliver exceptional support, and build strong relationships that enable long‑term growth and success. This role will be based in our İstanbul office & works with onsite structure.

Key Responsibilities

• Ensure internal alignment on customer goals and shared strategies.
• Partner cross‑functionally to execute customer‑centric initiatives and maximize value.
• Continually assess customer progress toward adoption, usage, value creation, and overall relationship health.
• Actively contribute to account development plans and drive execution of agreed objectives.
• Build and sustain deep, trust-based partnerships across all levels of the customer’s organization.
• Become an expert in your customers’ business models, strategic drivers, and industry headwinds.
• Translate complex customer data into actionable opportunities for improvement and business growth.
• Master Maersk’s commercial processes and systems to ensure a seamless, compliant customer experience.
• Lead pricing decisions, contracting, and adherence to authority guidelines with a sharp eye for detail.
• Demonstrate a comprehensive understanding of our full suite of Ocean and Logistics & Services products.
• Manage tender process in tight coordination with TCM and key internal stakeholders.
• Prepare, organize and lead customer meetings (QBRs, workshops, reviews) with strong structure and insight.
• Monitor allocations and hold customers accountable to their volume and service commitments.

We’re Looking For

• 2–3 years of experience in logistics, transport, or supply chain management
• Strong commercial & customer-facing background
• Capability to work across teams and cross-functions
• Proficiency in establishing long-term relationships
• High-impact communication and presentation skills
• Commitment to Maersk values while delivering an exceptional customer experience
• Fluency in both English and the local language (required)

We Offer

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures and locations.

The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via [email protected]. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

#LI-Onsite

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].