Senior Lead Specialist - GHRSS PMO

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

 

This role is responsible for managing the end-to-end vendor ecosystem and learning inventory across Gallagher’s Global HR Shared Services (GHRSS). The incumbent will ensure optimal utilization, governance, and alignment of learning platforms, tools, and content with business capability needs, enabling a scalable and cost-efficient digital learning ecosystem aligned to Gallagher's strategic priorities.

 

How you'll make an impact

Responsibilities:

• Manage end-to-end vendor lifecycle including onboarding, governance, renewals, and performance management across learning platforms and content providers.
• Partner with Procurement, Finance, Legal, and IT teams to ensure compliance and smooth execution of vendor-related processes.
• Support HR Governance, Third Party Risk, Architecture Review Board, and/or AI reviews for onboarding new tools and platforms aligned with enterprise governance standards.
• Drive license management, including allocation, utilization tracking, and renewal optimization to improve cost efficiency.
• Maintain a centralized inventory of all learning tools, content, and platforms within the Global L&D.
• Map inventory to skills, capabilities, and business needs to identify gaps, redundancies, and optimization opportunities.
• Conduct periodic reviews with global L&D teams to align and update the inventory
• Conduct vendor performance reviews (quarterly/bi-annual) based on defined KPIs such as adoption, satisfaction, and business impact.
• Support capability building initiatives by aligning vendor solutions with future skills and organizational priorities.
• Conduct research and benchmarking of new learning platforms (e.g., edX, Coursera, AI-driven tools) to recommend best-fit solutions.
• Drive adoption strategies for learning platforms, including stakeholder engagement and usage enablement initiatives.
• Develop dashboards and reports on vendor performance, license utilization, and adoption metrics for leadership visibility.
• Ensure compliance with organizational policies, data security standards, and audit requirements.
• Identify automation opportunities (e.g., Power Automate, Power BI) to streamline vendor and inventory management processes.
• Collaborate with global stakeholders across Divisional L&D teams, GHRSS, GCoE, and HR teams.
• Act as a consultative partner to advise on learning solutions, platform selection, and vendor strategy.
• Drive alignment between business needs and available learning solutions.

 

About you

Qualifications & Experience:

• 8–10 years of experience in vendor management, L&D operations, or learning technology management.
• Experience managing global stakeholders and working within shared services environments.
• Strong understanding of digital learning platforms (LMS/LXP) and vendor ecosystems.

 

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)