Guest Services Lead (PT)

Description

The Guest Services Team Leader is responsible for welcoming all Spooky Nook Sports guests and providing an inviting, fun and healthy experience for all faculty members and visitors. This position requires paramount customer service skills, organization skills, & teamwork skills. This position reports to the Guest Services Manager & Supervisor. 

Schedule: Weekend availability required. Requires some morning & evening availability during the week.   
 

Pay: Starting pay is $15 per hour.

Benefits  

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.   

As a Part-Time team member of the Nook, you will enjoy:   

• Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).   
• 1.5x your hourly rate of pay for holiday hours worked   
• 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate   
• 35% off all Nook apparel   
• Discounts on birthday parties, personal training, event space rental, and more!   
• Discounts at participating local restaurants and businesses   

Essential Job Functions  

• Assist in creating event day documents for GS desk staff and GS Admission Booths, as well as directional signage. 
• Effectively enforces all Complex policies and answers questions to those policies in a knowledgeable and helpful manner 
• Assist in escalating customer service issues and resolve those issues in a kind, efficient, reliable and helpful manner 
• Ensures parking passes are inventoried and distributed to all necessary parties and maintains the proper count of paid versus non-paid traffic on paid parking days 
• Maintain GS Inventory and communicate needs to GS Manager 
• Assists in enforcing opening/closing procedures 
• Assist in training all Guest Service Representatives and Event Day Staff team members  
• Ensure the Guest Services team is informed of all activities in the facility and can answer guest questions 
• Remains calm during member/participant interactions involving urgent or stressful matters 
• Holds staff accountable to all cash handling policies and procedures 
• Assists in oversight of Admissions and GS Team Member communications, employee related issues, etc.  
• Acts as central resource for entire Spooky Nook Sports community   
• Promotes Spooky Nook Sports programming and provides related information to existing and potential customers.  
• Responds to various inquiries by guests in the facility and over the phone   
• Remains calm during member/participant interactions involving urgent or stressful matters   
• Processes payments for internal programming registrations, memberships dues, and daily fees   
• All other duties as assigned   

Basic Qualifications  

• 18 years of age or older   
• Dependable transportation to and from work   
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication   
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary   
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed   
• Authorized to work in the United States   
• Highly dependable with a history of consistent attendance and punctuality   
• Brings integrity to every interaction, takes initiative to jump in where needed, lifts up teammates to win together, and creates an environment where positivity and kindness shape every guest experience. If that sounds like you, learn more about joining our team on our careers page.