Community Associate
Runway East
·Today
- Location
- London, England, United Kingdom
- Workplace
- Onsite
- Type
- Full-time
- Department
- Community
- Seniority
- Entry
- Source
- Workable
Description
Who We Are
Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
The Role
As a Community Associate, your role goes far beyond reception duties. You'll be blending customer service and operational excellence to deliver an exceptional member experience. If you thrive on variety, enjoy problem-solving, and love building connections, this role is for you.
This is a genuinely hands-on role. Think hospitality with office hours: you're on your feet, covering a lot of ground, holding high standards across the building, and building real relationships with the people around you.
If you've worked in hospitality, front of house, or a high-touch service environment, you'll feel right at home. If you're looking for something largely desk-based, this probably isn't it. This role runs Monday to Friday, 8.30am to 5.30pm, with occasional late finishes for events.
Read ‘A Day in the Life of a Community Associate’ to get an honest feel for the role.
West End Support
Your home base is Tottenham Court Road but this role will also support our Covent Garden site twice a week. Both our West End sites have great teams and brilliant member communities. We'll talk through the practicalities during the interview.
What Your Days Look Like
No two days are identical, but here's roughly how your time breaks down:
- ~20% Member interactions - building real relationships as you move around the building. Floor rounds, reception, events - you're always out and about, rarely stuck behind a desk.
- ~20% Admin - managing our helpdesk, member comms, and day-to-day coordination.
- ~50% Site checks, cleaning & maintenance - keeping kitchens, communal spaces and facilities in great shape. You'll cover a lot of ground; it's an active role and this is the core of it.
- ~10% Events - delivering our member initiatives from Cake Wednesdays to monthly community events. You'll work to proven formats with real budget behind them, so you can focus on the energy rather than starting from scratch.