Job Description

Overview

Kalamazoo Athletic Club combines fitness, wellness, and thoughtful hospitality to create a welcoming, personalized club experience.

We are seeking a dependable, service-minded professional who can serve as a Club Concierge and contribute as a Group Fitness Instructor, Wellness Therapist, or Massage Therapist. Candidates need qualifications in at least one of these specialties.

This dual role combines member service and daily club operations with opportunities to lead classes or provide wellness services within your professional qualifications.

What You’ll Be Doing

May include, but not limited to:

• Welcome members, hotel guests, and prospective members with warmth and professionalism.
• Manage check-in, answer calls and emails, and assist with scheduling and club questions.
• Build relationships by learning member names, preferences, and wellness interests.
• Explain memberships, classes, services, amenities, and policies clearly.
• Address concerns thoughtfully and communicate issues to leadership.
• Protect member privacy and maintain professional boundaries.
• Conduct club tours and help prospective members explore membership options.
• Follow up on inquiries and support member engagement and retention.
• Recommend appropriate classes, wellness services, and retail products.
• Process transactions accurately and maintain complete records.
• Support club sales and participation goals through personalized service.
• Complete opening, closing, and daily operational checklists.
• Maintain clean, organized, guest-ready reception, fitness, studio, and wellness spaces.
• Assist with towel service, supply replenishment, retail presentation, and routine cleaning.
• Report equipment and facility maintenance needs.
• Apply club policies consistently and respectfully.
• Depending on qualifications, responsibilities may include:
  • Group Fitness Instruction: Plan and lead engaging classes, demonstrate proper technique, and offer modifications for different fitness levels.
  • Wellness Services: Provide approved sessions, such as guided relaxation, somatic movement, or recovery experiences, consistent with documented training and scope of practice.
  • Massage Therapy: Provide personalized massage services, complete appropriate intake and documentation, and follow professional sanitation and draping standards.
• Deliver services only within their training, credentials, and authorized scope of practice.
• Prepare, sanitize, and reset service spaces and equipment.
• Communicate clearly about what participants or guests can expect.
• Maintain accurate attendance or appointment records.
• Follow emergency procedures and promptly report safety concerns.
• Coordinate concierge coverage before beginning a class or appointment.

What You Need for this Position

• Meet at least on of the following qualifications:
  • Group Fitness Instructor: Recognized certification or relevant specialty credential appropriate to the classes taught; current CPR/AED certification before independently teaching.
  • Wellness Therapist: Relevant training or certification in the services offered, with any license required for those services. The specific service menu will be established based on verified qualifications.
  • Massage Therapist: Active Michigan massage therapy license and proficiency in the massage services offered.
• Experience in hospitality, customer service, fitness, or wellness.
• Strong communication, organization, and relationship-building skills.
• A polished, welcoming presence and dependable work habits.
• Comfort conducting tours, discussing memberships, and making service recommendations.
• Ability to learn membership, scheduling, and payment systems.
• Willingness to contribute to both concierge duties and specialty services.
• Ability to stand, walk throughout the facility, move equipment and supplies, and perform the physical duties associated with your specialty. 
• Essential duties may be performed with reasonable accommodation.

What’s in it for You

• Medical/Dental/Vision  (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about the success of the hotel
• You will grow your skills and experience with a reputable hospitality company