Dispatch Agent

Description

Top Benefits 

•  Medical, Dental & Vision Insurance – Low-cost or FREE coverage options 

•  FREE Life & Short-Term Disability Insurance 

•  Long-Term Disability Insurance – Based on age and earnings 

•  401(k) with Company Match – 100% match on first 3%, 50% on next 2% 

•  Paid Holidays & Vacation – 9 paid holidays + earned vacation 

•  On-the-Job Training & Career Development 

•  Employee Referral Bonus – $500 per successful hire 

•  Employee Assistance Program (EAP) – Free confidential counseling and wellness support 

Pull-A-Part is seeking a detail-oriented Dispatch Agent to support customers, drivers, and store locations in a fast-paced environment. The ideal candidate brings strong communication skills, excellent customer service, and the ability to manage a high volume of calls and emails. 

Your Impact 

You will help keep vehicle buying and pickup activities running smoothly by providing timely support, maintaining accurate information, and coordinating requests among customers, drivers, and store teams. 

What You Will Do as a Dispatch Agent 

•  Answer and manage calls from customers, drivers, and store locations. 

•  Send and respond to emails professionally and promptly. 

•  Understand and apply vehicle buying laws and requirements across various states. 

•  Verify VINs, update quotes, and reschedule appointments as needed. 

•  Resolve customer service issues and escalate concerns to management when necessary. 

•  Meet established call and performance goals. 

•  Maintain accurate records and ensure attention to detail in all tasks. 

•  Effectively multitask while managing calls, emails, and administrative duties. 

What You Will Bring as a Dispatch Agent 

•  Excellent customer service and communication skills. 

•  Professional demeanor and strong attention to detail. 

•  Ability to work in a fast-paced, team-oriented environment. 

•  Strong multitasking and organizational skills. 

•  Basic computer proficiency and data entry experience. 

•  Previous dispatch, logistics, call center, or customer service experience preferred. 

•  Strong attendance record with the ability to consistently report to work on time and adhere to scheduled shifts. 

What Success Looks Like 

The successful Dispatch Agent provides responsive customer service, maintains accurate records, meets call and performance goals, and consistently follows through on requests while reporting to work on time for scheduled shifts. 

About Us 

Pull-A-Part is a nationwide leader in used auto parts, known for innovation, sustainability, and community impact. We focus on environmental responsibility and customer care. 

Learn more: https://about.pullapart.com 

Our Core Values 

•  Respect – Every person matters 

•  Help – We support each other’s goals 

•  Learn – Training and asking questions encouraged 

•  Grow – Opportunities to advance and thrive 

Equal Opportunity Employer 

Pull-A-Part is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.