Officer, Customer Service Officer, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Deliver high-quality customer service to branch visitors and distribution channel clients.
• Address customer inquiries, resolve complaints, and process banking transactions accurately and efficiently.
• Identify customer needs and recommend appropriate banking products and financial solutions.
• Adhere to regulatory guidelines, compliance standards, and internal bank procedures.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Support daily branch operations, administrative duties, and digital adoption initiatives.

Requirements

• Degree or Diploma in Business, Finance, or a related discipline.
• Prior experience in a customer-facing role, preferably within the financial services industry.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Ability to adapt to a dynamic, fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in digital platforms and standard office applications.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Sundarapandiyam

Job:

Operations

Schedule:

Regular

Employee Status:

Full time