- Location
- Steubenville, OH
- Department
- Administration
- Source
- Paylocity
Description
Description
Front Desk Associate
Join our dynamic team at the Best Western+ Steubenville as a Front Desk Associate, where your friendly demeanor and organizational skills will create a welcoming environment for our guests. This role offers an excellent opportunity to develop your customer service expertise while contributing to a smooth and efficient operation. If you enjoy engaging with people and thrive in a fast-paced setting, we encourage you to apply.
Key Responsibilities:
- Check guests in and out efficiently and accurately
- Answer phone calls promptly and professionally
- Make reservations and manage booking systems
- Provide exceptional customer service to all guests
- Resolve guest issues and concerns promptly and courteously
- Stock pantry supplies and maintain cleanliness in common areas
- Keep the lobby and front desk area clean and organized
- Handle cash transactions accurately and securely
- Perform 8-hour shifts, ensuring coverage during operational hours
- Utilize computer skills to manage reservations, guest information, and communication
We foster a positive work environment that values teamwork, growth, and excellent service. Join us and be part of a team dedicated to creating memorable experiences for our guests. Competitive pay and opportunities for advancement are available.
Requirements
- Previous experience in front desk, hospitality, or customer service preferred
- Strong communication and interpersonal skills
- Basic computer proficiency, including reservation and booking software
- Ability to handle money accurately and responsibly
- Excellent problem-solving skills and a customer-focused attitude
- Ability to work independently and as part of a team
- Reliable, punctual, and professional appearance
- Ability to stand for extended periods and perform physical tasks such as stocking and cleaning