Customer Service & Sales Support Associate II (Bilingual English/Spanish)

Description

Location: On-Site — Glendale Heights, IL

Job Type: Full-Time

Shift/Schedule: First Shift (Monday – Friday)

Reports To: Customer Service Supervisor

About US Spice Mills

Join our amazing US Spice Mills team which has been a major supplier of pure spices in the U.S. food industry and global market space for over 40 years. We are SQF and Kosher Certified. We offer a full line of pure spices, herbs, and customized seasonings. If you are looking for a company where your hard work is seen, your ideas are heard, and your career can actively grow, you’ve found it. As a trusted name in the spice processing industry, we take pride in running a fast-paced, high-energy facility. 

Job Summary

The Customer Service & Sales Support Associate is responsible for full account ownership, serving as the primary point of contact for customers from initial inquiry through final delivery. This role ensures maximum customer satisfaction by managing communications, contract oversight, order entry, and logistics coordination. Additionally, this position provides critical administrative support to the Director of Sales for strategic initiatives, including customer visits and annual volume reviews.

Requirements

Essential Functions & Responsibilities  

• Account Management & Communication: Act as the dedicated owner for assigned accounts, responding to all inquiries via email and phone in a professional, timely manner. 
• Order Entry & Data Integrity: Accurately enter customer orders, transaction details, and contact information into the ERP system. 
• Logistics & Fulfillment Coordination: Schedule truck shipments, coordinate with the warehouse team for order picking, and verify that all shipping details match the sales order before finalizing. 
• Documentation & Labeling: Generate and verify pallet tags, bills of lading, and packing slips. Ensure Certificates of Analysis (COA) are sent to customers with correct lot information. 
• Sales Support: Assist the Director of Sales with preparing for customer visits, conducting annual volume reviews, and executing other sales-related initiatives. 
• Inventory & Production Liaison: Coordinate with production to identify manufacturing needs and track inventory levels to determine product availability. 
• Problem Resolution: Proactively identify and resolve customer complaints or logistics issues, troubleshooting through internal resources before escalation. 

Requirements 

Qualifications & Skills:

• 3-5+ years of previous Customer Service and/or Sales Support experience, preferably within a manufacturing facility. 
• Strong interpersonal skills with the ability to follow complex written and verbal instructions. 
• Bilingual with proficiency in both English and Spanish is required. 
• Intermediate skills in MS Office Suite/Google Docs with good typing skills; experience with ERP software and inventory management systems is a plus. 
• Ability to work effectively in a fast-paced environment with no sensitivity to food products or strong spice aromas. 
• Must be highly detail-oriented to ensure accuracy in contracts, labeling, and lot number tracking. 

Education & Experience

• Education: High School Diploma, GED, or equivalent required.
• Bilingual (Spanish and English) with proficient communication skills in both writing and speaking.

Benefits: Group Medical, Dental and Vision Insurance;  Paid Time Off (PTO), and Paid Holidays

Physical demands and work environment

• Must be able to work around strong spice aromas. 
• Not required while in the office; however, needed when going into the warehouse (on occasion) and PPE will be provided.

Equal Opportunity: U.S. Spice Mills, Inc. is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants receive equal consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. We believe that diversity of thought, background, and experience strengthens our team and helps us better serve our customers.