Janitor

Perform general janitorial duties related to the cleaning and upkeep of City buildings, facilities, and grounds; set up and remove tables, chairs, and equipment for meetings; ensure the security of facilities; and perform a variety of tasks relative to an assigned area of responsibility.
 
This position reports directly to the Facilities Maintenance Supervisor or Parks Supervisor and may receive direction from other Public Works and Parks Maintenance staff.
 
This is an entry-level classification that performs a variety of routine manual, janitorial, and customer service duties in support of the Facilities Maintenance division.ESSENTIAL JOB FUNCTIONS
The following tasks are representative and not to be considered all inclusive. 

• Perform general janitorial duties in cleaning and maintaining City buildings, facilities, and grounds; clean, sanitize, and maintain buildings, offices, and restroom facilities.
• Sweep, scrub, mop, wax, and buff floors; vacuum and shampoo rugs and carpets; operate equipment such as floor buffers and vacuum cleaners.
• Maintain, clean, and refinish a variety of floor surfaces, including carpet, wood, linoleum, and tile.
• Clean and disinfect lavatories, toilets, and other plumbing fixtures; refill paper and other sanitary dispensers.
• Wash and dust walls and doors; wash windows and window shades; replace burned out light bulbs.
• Assist in the preparation of rooms and facilities for special events, activities and meetings; move, arrange and deliver set-up items and equipment as necessary.
• Empty, clean, and sanitize waste containers; properly dispose recyclable materials; pick up and empty trash on facility grounds.
• Operate janitorial equipment, materials and supplies in a safe and effective manner.
• Perform minor repairs and preventative maintenance, including: painting, changing light bulbs, unclogging sinks, drains and toilets, replacing flush valves, door knobs, door stops, chair glides, and table legs.
• Monitor inventory of janitorial materials and supplies; order materials and supplies as necessary.
• Mix detergents or solvents according to specifications in containers to prepare cleaning solutions. Read and identify labels in order to select appropriate detergents and/or solvents for tasks.  Label mixed materials appropriately.
• Properly dispose of fluids, chemicals, equipment, and packaging.
• Sweep and/or power wash sidewalks and parking areas.
• Ice and snow mitigation during inclement weather.
• Prepare and/or present reports, both oral and written, on building condition and needs. Notify immediate supervisor of any problems or concerns.
• Responds to and records completed daily tasks in the City's asset management system.
• Practice safe work habits and contribute to the safety of self, co-workers and the general public.
• Responds to emergency situations as needed; may be called in to do so.
• Complete other tasks as assigned.

Equipment Operation and Maintenance 

• Operate equipment necessary to maintain the cleanliness of facilities and grounds.
• Perform routine inspection and maintenance necessary for the efficient and safe operation of the equipment (safety inspection, grease and oil, hydraulic systems, etc.).
• Report problems and coordinate the repair of equipment with the Fleet Services Division personnel.

Department Organization

• Communicate with other department employees to effectively and efficiently coordinate work program
• Communicate with employees from other departments and agencies in order to coordinate and implement the work program
• Communicate with members of the general public in order to coordinate work programs and provide appropriate information about the city activities

Public Interaction 

• Respond to questions from the public about City programs, facilities, and schedules
• Provide direction to the public concerning safety issues related to the use of City facilities
• Provide assistance in user conflict situations

Customer Service Standards for Employees
These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.
 
Communication 

• Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email. Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
• Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
• Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
• Address difficult or contentious issues in a constructive manner. Be positive and enthusiastic when speaking with customers.

Respect 

• Be courteous and polite.
• Treat customers with dignity and respect.
• Understand customer's expectations and treat them as a priority. Actively listen and give customer undivided attention.
• Appreciate differing perspectives, opinions, and needs.
• Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

Responsiveness

• Provide prompt and reliable service. Respond to phone/email as soon as possible.
• Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
• Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
• Demonstrate a "can-do" approach.
• Exhibit problem-solving skills leading to sound judgment and quality decisions.

Education & Experience: 

• Two months in a position working in janitorial maintenance or related field.
• Preferred: Experience operating a variety of specialized cleaning equipment, such as floor scrubbing machines, carpet shampooing equipment and high speed floor polishing equipment or other similar equipment; OR
• Any combination of education and experience that provides the necessary knowledge, skills and abilities to perform the job duties and responsibilities

Required Certifications/Licenses: Requires a valid driver license and the ability to maintain an acceptable driving record per City driving standards.
 
Must obtain within 60 days of starting work:

• Blood Borne Pathogen Training
• HAZMAT Awareness Level Training
• CPR/First Aid and AED Certification

 
Knowledge, Skills, & Abilities

• Knowledge of building and grounds maintenance and cleaning practices, equipment and supplies, safety hazards, and precautions.
• Knowledge of the use, and potential hazards, of cleaning agents including solvents, disinfectants, detergents, and polishing agents.
• Skilled in performing maintenance and custodial tasks without immediate supervision. 
• Skilled in making minor repairs and adjustments to building fixtures and equipment using appropriate small hand and power tools.
• Skilled in active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to understand and follow verbal and written instructions at a level sufficient to perform the essential functions.
• Ability to exercise care in the use of cleaning materials and equipment for different types of surfaces and in the operation of a variety of janitorial equipment.
• Ability to mix detergents or solvents according to specifications in containers to prepare cleaning solutions.
• Ability to read and identify labels of detergents and/or solvents.  Ability to label mixed materials appropriately.
• Ability to lift, push, pull, or carry up to 50 lbs. without assistance; occasionally up to 100 lbs. with assistance from tools or a coworker.
• Ability to see details at close range.
• Ability to use core strength to support the body during repeated or continuous strenuous tasks.
• Ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
• Ability to respond to emergency functions.
• Ability to work in all weather conditions on day or night shifts.
• Ability to perform prolonged strenuous efforts in hazardous locations, contaminated areas, enclosed spaces, at heights, under inclement weather, and/or other adverse conditions.
• Ability to apply Federal, State, and local policies, procedures, laws and regulations for respective field.
• Ability to use discretion with confidential and sensitive matters
• Ability to provide excellent customer service by meeting the needs and interacting with employees, volunteers, vendors, the public, and others encountered during the course of work in a courteous and professional manner.
• Ability to establish and maintain cooperative working relationships with employees, volunteers, vendors, and others encountered during the course of work.
• Ability to work in a safe manner and follow City safety policies, practices, and procedures.
• Ability to operate a City utility vehicle safely.
• Ability to perform the assigned duties of the position.

Work Environment:  Duties may be performed under various conditions, which may include some limited exposure to contaminated areas, enclosed spaces, at heights, indoor and outdoor locations under inclement weather, and other adverse conditions. Physically demanding position with exposure to chemicals, dust, fluids and bio-hazardous waste, and noise. As necessary to meet workload demands, may work outside of typical schedule including on-call hours and holidays as assigned.
 
Physical Requirements:  Must possess mobility to work in and travel to and between various locations; strength, stamina, and mobility to perform medium to heavy physical work, to work in confined spaces, around machines, and to climb and descend ladders, and operate varied hand and power tools; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or mobile device and to operate above-mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds and heavier weights with the use of proper equipment.
 
Cognitive Functions: This position requires the ability to communicate with others (including verbal and written expression and speech clarity and recognition), apply active listening skills, utilize deductive reasoning, concentrate, read and understand ideas presented in writing, evaluate spatial orientation, and quickly respond. Work is performed independently within well-defined policies and procedures yielding some latitude - requires the ability to analyze a situation and problem solve. Problems encountered can be of moderate difficulty; however, precedent is generally available.
 
Tools/Equipment Used: Utility vehicles, basic and specialized custodial and janitorial tools and equipment, such as scrubbers, vacuums, sweepers, buffers, polishers, steamers, extractors, and pressure washing equipment. Occasional use of screwdrivers, wrenches, etc. for minor repairs. Gloves, masks and other personal protective devices and equipment are required while performing some tasks.  All standard office equipment including but not limited to computer and printer, fax machine, copy machines, and mobile devices; computer software including MS based word-processing and spreadsheets and asset management software.