Operations Quality Control Specialist

Description

Who We Are

Five Star Bank is an award-winning and high performing $5.6 Billion community business bank operating through 10 offices - 4 in the Capital Region, 3 in the North State, 2 in the San Francisco Bay Area, and 1 in the Central Valley, as well as administrative offices in Newport Beach, and Downtown Sacramento. With an emphasis on commercial real estate and small to medium sized businesses, we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us. 

Position Overview

This position supports the operations risk function of the Bank by performing quality control reviews and risk assessments of operational processes, account maintenance activities, transactions, and customer records. Collaborate with operational teams to ensure adherence to established procedures, internal controls, regulatory requirements, and service standards. This position also identifies opportunities to enhance accuracy, mitigate risk, and improve operational efficiency across the Bank's operations.

Essential Job Functions

• Perform quality control reviews of work processed by operational staff to ensure accuracy, completeness, and adherence to established policies and procedures
• Audit account maintenance, customer records, transactions, and system entries for compliance with Bank policies, internal controls, and applicable regulatory requirements
• Identify processing errors, trends, and opportunities for improvement to reduce operational risk and enhance overall quality
• Research, investigate, and resolve discrepancies by partnering with employees, departments, and management teams
• Document quality review findings and maintain records of audits, exceptions, corrective actions, and follow-up activities
• Provide feedback, coaching, and guidance to employees regarding quality standards, procedural requirements, and operational best practices
• Monitor service levels, quality metrics, and operational trends to support departmental goals and operational excellence 
• Assist with the development, maintenance, and enhancement of quality control procedures, workflows, and monitoring tools
• Support internal and external audits by gathering documentation, preparing reports, and providing quality review results
• Recommend process improvements that increase efficiency, accuracy, consistency, and risk mitigation across operational departments
• Act as a resource to operational staff by providing expertise on procedures, documentation requirements, and quality standards
• Conduct and attend meetings to maintain awareness of organizational priorities, communicate quality trends, and collaborate on strategic initiatives
• Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program

Qualifications

• 3 + years in a commercial banking environment required; operations background preferred
• Bachelor’s degree in a business-related major preferred and/or management experience preferably in financial services

Requirements

• Must possess utmost professional qualities, high energy, results-driven mentality, and self-motivation
• Evidence of a strong work ethic, detail orientation, and organizational skills
• Solid knowledge of Microsoft Word, Excel, and Outlook
• Excellent communication skills required, both written and verbal

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and has the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at any time with or without notice.

EEO Statement

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to [email protected]

NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.