- Location
- Phoenix, Arizona
- Workplace
- Onsite
- Type
- Full-time
- Seniority
- Director
- Source
- BetterTeam
Description
Job Responsibilities:
- Creates a professional, efficient Event Resources staff (full time and seasonal) and a positive work environment through proactive planning, management, and leadership.
- Ensures complete customer satisfaction and delivery of excellence consistent with PRO EM standards and policies in all areas of service.
- Works closely with the VP of Event Resources on all aspects of the department P&L worksheet and all corresponding financial statements and analysis.
- Manages and is responsible for pre job costs for all events, and reviews post job costs to ensure the department stays within budget and to identify opportunities to operate more efficiently.
- Manages and works closely with the HR, Recruiting, and Training teams to develop an adequate database of quality, professional, and trained personnel to fulfill event staffing requirements at all events.
- Works closely with the Leadership team to develop and implement processes for the success and growth of the Event Resources Department.
- Provides daily oversight of the Event Resources Department to ensure compliance with standard operating procedures and systems through proactive management and delegation.
- Ensures 100% usage and maximization of NewDay, the department’s scheduling and workforce management software.
- Reviews Open Positions reports daily to drive the team to full fulfillment, ensuring the team is involved in the decision making process that supports each event.
- Provides detailed forecasts of upcoming scheduling needs to the Event Resources Team to maximize lead time and schedule the highest quality staff; leads short term and long term planning efforts to increase efficiencies and ensure all events are fully staffed and have the necessary logistical support.
- Works in conjunction with the Sales team to gather the information necessary to deliver Event Resources services.
- Tracks equipment and rentals used by the Event Resources Team to minimize loss and ensure necessary inventory is available and distributed for each event.
- Provides timely and accurate data for the reconciliation and invoicing of services rendered.
- Supports billing reconciliation for major events, including ASU Football and the WM Phoenix Open.
- Works closely with the Event Resources Team and HR to oversee the development, implementation, and administration of event staff training under the philosophy of “Act as an Ambassador to the Event.” Continually develops methods, procedures, training, and standards to improve the quality of service provided by PRO EM, which may be developed in conjunction with our clients.
- Assists with the business development of Event Resources.
- Serves as a subject matter expert in Event Security (crowd control and management, alcohol management, access control, threat assessment, etc.), parking and traffic control, guest services, and event management to support overall Event Resources business development.
- Continually assesses the competitiveness of PRO EM pricing against comparable companies and industries.
- Anticipates future business and inventory needs based on industry and market conditions.
- Cultivates leadership and ethical values in self and others through modeling and coaching.
- Creates goals for Project Managers and Event Coordinators that align with Event Resources department objectives.
- Maintains a high standard of consistent accountability among Managers and Staff relative to the objectives listed above.
- Maintains a required onsite presence at high volume events to support the team, including ASU Football, Barrett Jackson, the WM Phoenix Open, Innings Festival, Spring Training locations, and other events as needed.
- Performs other duties as assigned.
Job Requirements:
- Bachelor’s degree or 5 years of equivalent experience in event management.
- Event management experience required.
- Ability to perform well in high pressure situations.
- Ability to lead and motivate a diverse and rotating team.
- Ability to ensure a positive patron, volunteer, and staff experience.
- Highly organized and detail oriented.
- Ability to think quickly and make sound decisions in real time.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- Self motivated and goal oriented.
- Demonstrates leadership through knowledge, commitment, and communication.
- Committed to excellence and customer service.
- Passionate about learning and innovation.
- Strong problem solver who remains composed under pressure.
- Ability to work nights and weekends as needed, particularly during the peak season of August through May.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Skills
ExcelComplianceCustomer Service