Services State Manager | South Australia

Lead, Inspire & Grow Pet Services Across South Australia

At Petstock, we are passionate about pets, people, and the communities we serve. We're looking for an experienced and people-focused Services State Manager to lead the performance, growth, and development of our Grooming and Puppy School businesses across South Australia.

This is an exciting opportunity to join a purpose driven organisation where you will have a direct impact on team development, customer experience, business performance, and the future growth of our pet services offering. Reporting to the Retail Operations Manager, you'll partner with store leaders, salon teams, trainers, and support office stakeholders to create high-performing teams and exceptional experiences for pets and their people.

What You’ll Bring & How You’ll Make an Impact

• Proven multi-site leadership experience
• Passion for coaching and developing high-performing teams
• Strong commercial focus to drive sales and profitability
• Customer-first mindset with excellent relationship-building skills
• Collaborative, values-led leader committed to safety and continuous improvement

What You Will Be Owning Every Day

• Lead and develop Salon, Grooming and Puppy School teams
• Drive sales, operational excellence and business performance
• Coach, recruit and develop team capability and succession
• Use insights and partnerships to improve productivity and retention
• Ensure safety, compliance and exceptional customer experiences

If you're an experienced leader who thrives on developing people, driving performance and delivering exceptional customer experiences, we'd love to hear from you. Join Petstock and help shape the future of our Services business across South Australia.

Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.    

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves. 

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies.  Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.