Senior Operations Professional

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

As a Senior Operations Professional, you will play a key role in ensuring the accurate and timely movement of funds by independently processing high-volume outgoing transactions in a fast-paced environment. You will take ownership of routine transaction requests from initiation through completion, partnering with internal teams and external business partners to research, resolve, and communicate transaction-related issues. Success in this role requires strong attention to detail, sound judgment, and a commitment to operational excellence. You will help maintain compliance with industry regulations and established procedures while delivering high-quality results, supporting an exceptional client experience, and contributing to the overall efficiency and effectiveness of the operations team.

This position can be based out of either our Minneapolis or Charlotte office.

Key Responsibilities

• Process high-volume outgoing money movement transactions accurately, efficiently, and within established service levels while ensuring compliance with operational procedures and regulatory requirements.
• Utilize multiple systems and applications to process transactions, track activity, and take appropriate action.
• Deliver high-quality customer service through consistent performance, timely communication, and issue resolution.
• Meet productivity, quality, accuracy, and performance goals in a fast-paced operational environment.
• Identify opportunities for process improvement and collaborate with business partners to implement effective solutions.
• Support departmental projects, continuous improvement initiatives, and operational excellence efforts.
• Research, investigate, and resolve transaction-related inquiries by partnering with internal teams and business partners.

Required Qualifications

• Education: High School Diploma or GED.
• Experience: 1 to 3 years of relevant experience.
• Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
• Previous operations, processing, or customer service experience.  
• Ability to research and resolve problems.
• Demonstrated ability to manage multiple priorities in a fast-paced, results-driven transaction-based environment.
• Demonstrated understanding of company and industry regulatory requirements.
• Strong written and verbal communication skills. 
• Strong attention to detail including demonstrated ability to meet accuracy standards in a high-volume processing environment.

Preferred Qualifications

• Ability to understand and communicate complex issues.
• Product-specific or financial services industry experience.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

 

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Base Pay Salary

The estimated hourly rate for this role is $21.35 - $29.38 / hour. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full timeNon-ExemptBusiness Support & OperationsCLEAR Clearing

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.