Retail Banker II

Address

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:
Fort Worth, Texas, United States

SCOPE/CONTACTS:

Individual has very frequent contact with customers, bank employees, store employees and other banks.  All contact is either face-to-face, by telephone or written correspondence.  Results of work are reviewed, and performance is measured against specific goals. 

ESSENTIAL FUNCTIONS:

• Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all associated records. 
• Incumbent completes sales tracking on all customers served. 
• Must complete self-directed sales training within twelve months, which includes a test.
• Incumbent must rent safe deposit boxes to customers; permit customers access to boxes with maximum protection and maintain records of safe deposit boxes and renters.  
• Handle check orders.

• Other duties as assigned.

• Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

MINIMUM QUALIFICATIONS:

• College degree or twelve months’ customer contact and sales experience required.
• Banking experience preferred.
• High school diploma or GED
• This position requires communication and sales skills, mathematical and general business knowledge normally acquired by high school graduate. 
• Courteous, professional demeanor along with ability to handle multi-tasks is essential. 
• Commitment to providing "unexpected" customer service is required. 
• Knowledge in bank regulations, policies and procedures preferred. 
• Must be able to type 45 wpm accurately,
• Proficient with 10-key by touch,
• Word, Excel, and Outlook experience
• Must be able to work flexible hours and/or extended hours as business requires.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)