Customer Service Representative I

Wilbert Funeral Services, Inc.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The Customer Service Representative (CSR) is the voice of the company to our customers. This role focuses on delivering a responsive, caring, and reliable experience for funeral home partners and other customers who depend on us during important moments. The CSR ensures every interaction reflects professionalism, empathy, and a commitment to making it easy for customers to do business with us.

Company Overview

Wilbert, which is part of Marmon Holdings, Inc., a Berkshire Hathaway Company. Wilbert is a leading precast concrete manufacturer and service provider, catering to the funeral service, building trades, and agricultural sectors. Our comprehensive range of top-tier concrete offerings encompasses burial vaults, monuments, lawn crypts, columbarium niches, septic tanks, retaining walls, storm shelters, and agricultural precast products. Based on the diverse offerings, a wide range of rolling assets are required ranging from forklifts, construction equipment, trailers, light, medium and heavy-duty vehicles. Operating from numerous manufacturing plants, warehouses, monument production facilities, a casket manufacturing plant, we are dedicated to delivering unparalleled products and services.

Pierce Overview

Pierce is a leading manufacturer of embalming fluids and related chemical products serving the funeral service industry. Founded in 1935, the company is known for its technical expertise, product innovation, and long standing commitment to funeral professionals. As part of Wilbert, Pierce Chemical supports a nationwide customer base through integrated manufacturing, distribution, and service capabilities.

Position Overview:
The Customer Service Representative (CSR) is the voice of the company to our customers. This role focuses on delivering a responsive, caring, and reliable experience for funeral home partners and other customers who depend on us during important moments. The CSR ensures every interaction reflects professionalism, empathy, and a commitment to making it easy for customers to do business with us.

Key Responsibilities:

• Serve as the primary point of contact for customers, delivering prompt, friendly, and solutions-focused support.
• Process customer orders accurately and ensure customers receive clear confirmations and updates.
• Provide product information, pricing, and availability so customers can make informed decisions.
• Resolve customer questions or concerns quickly while maintaining a positive and professional experience.
• Coordinate with internal teams such as production, shipping, and sales to ensure customer needs are met on time.
• Keep customers informed of order status, delivery details, or any changes that may impact them.
• Maintain accurate customer records to ensure consistent and reliable service.
• Look for opportunities to improve the customer experience and share feedback with the team.

Required Skills and Qualifications:

• High School diploma, GED, or equivalent required.
• Customer service experience with a strong focus on customer satisfaction.
• Excellent communication and listening skills.
• Ability to remain calm, professional, and solutions-focused when addressing customer needs.
• Strong attention to detail and ability to manage multiple priorities.
• Familiarity with customer service systems and standard office applications.

Preferred Experience:

• Experience serving customers in funeral services, manufacturing, or a related industry.
• Experience with order entry systems or ERP platforms.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.