Senior Loan Operations Specialist

Description

Position Overview: The Senior Loan Operations Specialist plays a critical role in supporting the Credit Union's loan operations by overseeing the end-to-end maintenance, documentation, and processing of consumer, mortgage, and commercial loans. This position ensures compliance with internal policies and external regulations, provides mentorship to junior staff, and works closely with all Credit Union business units to optimize operational efficiency and member service. 

What You Will Do:

• Resolve assigned tickets meeting Service Level Agreements
• Executes Lien perfection processes on retail loans 
• Complete CPI-related claims/refunds/exceptions on all loans and products
• Processes payment reversals and receivable corrections on all loan products 
• Process total loss claims, Skip a Pay on eligible retail products, and EFT payments
• Complete escrow analysis task-related review, payments, and maintenance within core system
• Complete CoreLogic Tasks, Reports, and Maintenance (TAR or Manual Pay, delete closed loans, adding new loans)
• Complete Servicemember Civil Relief Act (SCRA) requests, maintenance, and compliance
• Able to complete bankruptcy support, reports, and DNA maintenance
• Collaborate with other business units to solve complex servicing requests
• Train, mentor and provide guidance to junior operations staff
• Respond to internal audits and compliance reviews by gathering documentation and implementing corrective actions 
• Assist in system upgrades, UAT testing, and implementation of upgraded platforms or process enhancements
• Provide exceptional service to internal stakeholders and members by addressing escalated inquiries and issues related to all loan operations tasks
• Be the department senior point of contact for operations tasks such as collateral tracking, lien perfection, and loan file maintenance
• Be department SME of consumer ancillary products and services

Requirements

Our Ideal Candidate

• High School Diploma or General Education Degree required
• 3-5 years of loan servicing experience required
• Working knowledge of core banking systems, phone and ticketing systems, and loan servicing systems to complete tasks    
• Working knowledge of loan servicing compliance requirements
• Working knowledge of all CPI-related claims and maintenance on all loans and products 
• Working knowledge of loan modification processes and maintenance for all loan products   
• Working knowledge of payment reversals and receivable corrections on all loan products   
• Working knowledge of credit report disputes, processes, and maintenance   
• Working knowledge of bankruptcy support, reports, and DNA maintenance   
• Working knowledge of lien perfection processes and procedures on retail loans

Reports to

• Loan Servicing Manager

Environmental and Physical Activity Requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The daily responsibilities of this position constantly require effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions. The position also often requires reaching and lifting (up to 25 pounds). Frequent sitting, standing, and repetitive motion activities are also required. Must be able to read print and computer-based materials and to do so with consistent accuracy. Most of these functions require light physical exertion and are conducted indoors at controlled degrees of temperature.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.