Assistant General Manager

Description

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Assistant General Manager supports the General Manager in the day-to-day operations of an entertainment and amusement location. This role is responsible for leading part-time staff, delivering an exceptional guest experience, and maintaining the operational, financial, and safety standards of the location. The Assistant Manager serves as a key leader on the floor and acts as the GM's primary backup in their absence.

Key Responsibilities

• Assist with interviewing, hiring, training, scheduling, and payroll of staff.

• Provide direction, feedback, and development support for part-time staff.

• Serve as the first point of contact for guest complaints and service issues.

• Oversee daily operations including openings, closings, and cash handling.

• Perform daily equipment inspections and assist with maintenance and merchandising.

• Ensure location appearance meets company and partner standards at all times.

• Monitor inventory and assist in the execution of the location business plan.

• Support the GM in achieving revenue and operating profit goals.

• Assist with scheduling, payroll, and compliance with all applicable employment regulations.

• Prepare and submit required reports as needed.

• Uphold company standards for employee conduct, dress code, and guest service.

• Participate in training programs and implement policies set by the GM or corporate office.

• Perform other duties as assigned by the General Manager or senior leadership.

Requirements

• High school diploma or GED required.

• 1–2 years of prior supervisory or management experience, preferably in entertainment, amusement, or a related industry.

• Strong customer service skills with the ability to handle guest concerns professionally and effectively.

• Ability to work a flexible schedule including evenings, weekends, and holidays.

• Basic proficiency in cash handling and daily reporting.

• Strong communication and organizational skills.

Apply now to join our growing team and help us create memorable experiences in our locations.

Family Entertainment Group is an equal opportunity employer.