Dealership Operations Manager

Location: Heath, Ohio 

Company: Southeastern Equipment

Employment Type: Full-Time, Exempt

About Southeastern Equipment

Southeastern Equipment is a leading solutions provider in the construction industry. Our mission is To help our customers win by providing top-tier equipment, parts, and service. We live by our core values: Hustle, Thoughtful, Passion, and Customer Focused.

Role Purpose

As the Operations Manager, you will lead the day-to-day activities of our branch service and parts departments. You are responsible for ensuring machines are sale-ready and repaired to high standards, while managing a team focused on sales growth, profitability, and exceptional customer satisfaction.

Key Responsibilities

• Leadership (LMA): Lead, manage, and hold your team (Parts Manager, Service Writer, Technicians, Yard Associate) accountable.

• Departmental Oversight: Drive sales and profit goals for both the Parts and Service departments.

• Facility Management: Maintain the physical facility to meet OSHA, EPA, and 5S (85% score) standards.

• Customer Excellence: Handle issue escalations and ensure all services align with company values and machine standards.

• Support Operations: Coordinate with Sales, Rental, and PSSR teams regarding machine availability and status.

Metrics for Success

Your performance will be measured by:

• Net Parts Income (vs. budget)

• Net Service Income (vs. budget)

• Store 5S Score (85% target)

Requirements

• Education: High School Diploma/GED required; 4-year BA/BS degree preferred.

• Experience: Minimum 6 years of managerial experience in a related field.

• Skills: Strong financial acumen (P&L, balance sheets), proficiency in Microsoft Office (Excel, Word, Outlook), and superior communication skills.

• Physical: Ability to stand/walk the shop floor and regularly lift/move up to 50 pounds.

• Travel: Limited travel (approx. 15-20 days/year) for meetings and training.

Why Join Us?

We offer a dynamic environment where you can champion change and grow business-to-business sales. We follow the EOS model and are committed to training and developing our teams.