Member Relations & Guest Experience Manager

THE PARK AT 14TH

Washington, DC • Upscale Dining • Nightlife • Private Events

NOW HIRING

Member Relations & Guest Experience Manager

$80,000 – $130,000 annually | Based on experience & performance

This isn’t hospitality as usual.

At The Park at 14th, we create moments people remember — where elevated dining, vibrant nightlife, and unforgettable private events come together under one roof. Our guests don’t just visit — they belong.

We’re looking for a polished, people-first leader who knows how to turn presence into influence, and interactions into long-term loyalty. This role goes beyond managing guests — it’s about owning relationships, driving retention, and using data to elevate every experience.

If you can make every high-profile guest feel like the most important person in the room — and turn that connection into lasting engagement — this role is for you.

What You’ll Own

Guest & Member Experience

• Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events
• Build and nurture authentic, long-term relationships with high-value guests and regulars
• Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency
• Maintain a confident, polished presence that reflects the brand at all times

Client Intelligence & Data Strategy (Core Function)

This is what sets this role apart.

You will transform every guest interaction into meaningful insight:

• Capture and maintain detailed guest profiles — preferences, visit history, spend behavior, and key milestones
• Build and manage a robust CRM database, segmenting guests by value, frequency, and growth potential
• Identify VIPs, high-potential members, and win-back opportunities
• Deliver insights that enable teams to provide personalized, anticipatory service
• Analyze trends to uncover loyalty gaps and revenue opportunities
• Partner with leadership to convert one-time guests into repeat, high-value members

Member Development & Retention

• Oversee member reservations and special requests with white-glove precision
• Re-engage lapsed members and cultivate high-potential relationships
• Collaborate with operations, culinary, and events teams to ensure seamless execution
• Identify and convert prospective members through targeted, personalized outreach

Who You Are

• You command a room with confidence, warmth, and presence
• You understand that relationship-building is both emotional and data-driven
• You have experience in upscale hospitality, luxury service, nightlife, or events
• You’re comfortable working with high-profile, celebrity, and VIP clientele with discretion
• You are detail-oriented and CRM-driven — every interaction matters, and you treat it that way
• You thrive under pressure, solve problems quickly, and follow through relentlessly
• You present yourself with professional polish — in appearance, communication, and mindset

What We Offer

• Competitive salary of $80,000–$130,000, with performance-based growth
• Health insurance benefits
• Parking provided
• Direct exposure to ownership and a clear path to senior leadership
• A role at the center of one of DC’s most dynamic hospitality venues
• An environment where relationship-building and business impact go hand in hand

Ready to Own the Room?

Submit your resume along with a short introduction highlighting:

• Your experience in hospitality, events, or client-facing roles
• How you’ve used data and relationships to drive loyalty or revenue

The Park at 14th • Washington, DC