Specialist, Partner Success - Bilingual

Job Title:

Specialist, Partner Success - Bilingual

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.

Responsibilities

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

Candidate profile

• 3+ years of prior experience working in a customer service or sales capacity
• Experience of high-volume calling
• A passion for customer experience
• Willingness to learn new technology and data
• Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
• Experience coaching others or training delivery
• Excellent knowledge of MS Office programs
• Experience using email, phone and video tools
• Experience working with Salesforce.com or similar CRM
• Maintain overall ownership and to function as single contact for Top Channel Partners

Internal Career Path Policies

• The game-changers must have the approval of his or her immediate supervisor to apply for the call.
• Required tenure: 6 months.
• Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
• Must not have active disciplinary actions.
• The game-changer may participate in only one process at a time.
• Comply with the learning paths of the Corporate University.
• Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
• If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
• The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
• Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time2026-04-20