Convention Servicing Coordinator

Under general direction of the Conventions Manager the Servicing & Events Coordinator is responsible for planning, organizing, promoting, and implementing various conventions enhancements and leisure tourism activities; overseeing assigned activities to ensure customer/visiting tourists needs are met; and facilitating the process to meet the overall needs and requirements of customer satisfaction with related tourism services. 

• Serve as primary department contact with event clients in the development, implementation, and coordination of public events targeted for College Station visitors and residents.
• Establish partnerships with existing leisure events and create complementary activities to create cohesive campaigns that boost local tourism efforts and increase economic impacts.   
• Responsible for overseeing and coordinating the work activities of interns or part-time/seasonal staff which includes the following: interviewing, supervising, training, motivating, and evaluating performance; working with employees to correct deficiencies; identifying and resolving employee concerns and/or problems; directing work; and making hiring, terminating and disciplinary decisions or recommendations.
• Assess quality of customer service for assigned events through the distribution and evaluation of participant surveys.   Develop and implement methods for improvement.
• Prepare and manage associated cost center budgets, operational records and reports, and achieve revenue goals.  
• Responsible for Economic Development & Tourism Department events for sales efforts and those associated events like the Meeting Planners Showcase. 
• Act as liaison, which may include but not limited to conferring with representatives of contractors, other area businesses, institutions, and organizations to coordinate programs and event logistics.
• Coordinate hospitality services for conventions events in conjunction with tourism staff while coordinating with other user groups, and community events.
• Communicate with clients/vendors to identify their preferences and facilitate the process to meet their needs and expectations, including but not limited to, collaborating with internal team members and/or other divisions departments to ensure their work operations align with the objectives of the client/vendors. 
• Coordinate and identify event requirements with meeting planners, including but not limited to vendors and all event logistics, from setting up event to event clean up.  
• Responsible for overseeing and coordinating the work activities of volunteers which includes the following: scheduling, supervising, training and motivating. 
• Assist in resolving clients’ issues/problems by negotiating solutions effective for satisfactory resolution. 
• Maintain adequate inventory in the Customer Relationship Management software and upkeep of equipment used in the operation of assigned events. 
• Represent the department by serving on internal and external committees and boards as requested.  
• Perform other related duties as assigned.

Required: 

Bachelor's Degree in Event Planning, Management, Hospitality, or related field, and three (3) years experience related to area of assignment, including supervisory experience; or an equivalent combination of education and experience

Valid Texas Driver’s License

Experience in implementing and coordinating a variety of events

Excellent written and oral communication skills

Available to work weekends, evenings, and holidays