Customer Service Specialist with Italian

At Zentiva, we are a team of 5.400 unique talents bonded together by our common mission. We believe our diversity is a source of great energy and strength, and we create a work culture and ethics where everyone feels appreciated, can be their true selves, and contribute to the best of their ability. Seeking for a balanced team across the company we welcome applications from all qualified candidates with various educational and industry experiences, cultural or ethical backgrounds, and different life experiences or abilities, regardless of their religious or philosophical beliefs or whomever they choose to love.

We are seeking a Customer Support Specialist with Italian to join our team in Sofia, with a focus on delivering high-quality customer service and supporting business performance.

Key Responsibilities:

• Manage and update customer records (pharmacies and intermediate channel), including creation and modification of data;

• Process requests via the ticketing system, ensuring timely response and resolution;

• Enter orders for the intermediate channel, where required;

• Coordinate with logistics partners on order modifications, cancellations, and deliveries for pharmacies and the intermediate channel;

• Support order delivery processes;

• Manage returns and NC/ND activities;

• Provide ad hoc support to the Sales Network;

• Collaborate with Sales, Marketing, and Logistics to ensure an integrated customer experience;

• Share customer feedback internally to support continuous improvement and efficiency;

• Manage stamp reporting through SAP in coordination with logistics partners and relevant authorities;

• Act as a backup for other customer service activities, as needed;

• Serve as a point of contact for external partners in tender management;

• Coordinate with Supply, Retail, and Demand teams to ensure product availability aligned with tender requirements.

Required Knowledge, Skills & Experience:

• Minimum 2 years of relevant experience;

• Fluency in Italian and excellent command of English (written and spoken);

• Strong customer orientation and problem-solving skills;

• Good communication and organizational abilities;

• Ability to work under pressure and manage priorities;

• Proficiency in CRM systems (e.g., Salesforce) and SAP.

What is in it for you:

• An opportunity to work for a successful international pharmaceutical company.

• An opportunity to learn newest approaches in managing creative and highly adaptive business organizations.

• Pleasant and dynamic working environment.

• Continuous personal development.

• An attractive compensation & benefits package.

• Above standard social and benefit program.