- Salary
- $50k+/yr
- Location
- Syracuse, New York, US
- Type
- Full-time
- Source
- BetterTeam
Description
Job Title: Community Resource Navigator
Reports To: Executive Director & Director of Operations
FLSA Status: Non-Exempt
Salary: $50,000 annually + benefits
Reports To: Executive Director & Director of Operations
FLSA Status: Non-Exempt
Salary: $50,000 annually + benefits
Schedule: Full-time, 37.5 hours/week (typically Monday–Friday, 9:00 AM–4:30 PM). Occasional evenings and weekends for community outreach and center special events.
Make an Impact in Your Community:
Are you passionate about helping individuals and families access the resources they need to thrive? Join our team as a Community Resource Navigator and play a vital role in connecting community members to critical services like housing, transportation, and social supports.
Position Summary:
The Community Resource Navigator will provide screenings, navigation, direct services, and enhanced care management to individuals and families in need of support in housing and transportation.
What You’ll Do:
As a Community Resource Navigator, you will:
- Provide comprehensive case management, including intake assessments, service planning, and ongoing support.
- Conduct and review Life Needs Assessments and ensure follow-up on identified needs.
- Develop and implement individualized care plans in collaboration with staff and partners.
- Connect individuals and families to housing, transportation, and other essential services.
- Maintain consistent communication and support with assigned participants.
- Utilize platforms such as Salesforce and Unite Us to track services and referrals.
- Represent the organization at community events, outreach efforts, and partner meetings.
- Support initiatives connected to the Healthy Alliance Social Care Network.
- Collaborate across departments to strengthen programs and community impact.
- Participate in professional development opportunities and ongoing learning.
- Contribute to a positive, mission-driven team culture.
- Take on additional responsibilities as needed to support organizational goals.
What You Bring:
- Strong communication skills—both written and verbal.
- Excellent listening skills and the ability to assess needs with empathy and accuracy.
- Ability to work independently, prioritize tasks, and manage time effectively.
- Strong problem-solving and critical thinking skills.
- A professional, compassionate, and welcoming approach to working with diverse populations.
- Reliability and punctuality, both in the office and at off-site meetings.
Qualifications:
- Associate’s degree or higher (or equivalent combination of education and experience).
- Experience in case management, social services, or community-based work preferred.
- Familiarity with databases or case management systems (Salesforce, Unite Us a plus).
- Valid driver’s license and access to a reliable vehicle for daily use.
- Ability to pass a background check.
Technical Skills:
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to learn and use database systems and other relevant software.
Why Join Us?
- Comprehensive Benefits Package including health, dental, and vision insurance, paid time off, holidays, and a 401(k).
- Opportunity to make a direct impact in the community every day.
- Supportive team environment with opportunities for growth and development.
- Meaningful, mission-driven work that truly matters.
Skills
ExcelSalesforce
