Patient Care Coordinator

Description

 Overview:
The Patient Care Coordinator (PCC) serves as the primary point of contact for patients, providing exceptional customer service and managing front office operations or working in our call center. This role involves scheduling appointments, processing referrals, and maintaining accurate patient records to ensure a smooth clinic experience.

We have openings at our North Phoenix and Central Phoenix clinics and our Call Center.

Key Responsibilities:

• Manage patient flow during check-in/check-out when working front office.
• Schedule appointments using the Athena system, matching provider availability with patient preferences.
• Process inbound and outbound calls related to referrals and appointment scheduling.
• Verify and update patient information and maintain accurate records.
• Collaborate with medical staff to ensure efficient operations and patient care.
• Collect payments and assist with the overall clinic environment.

Requirements

 Qualifications:

• Strong customer service and communication skills.
• Experience with scheduling systems preferred.
• Ability to multitask in a fast-paced environment.

Education & experience: High school diploma or GED. Experience working in a medical practice is  desired.  

Special Skills/Equipment: Bilingual English/Spanish is a plus. Must provide proof of current driver’s  license and auto insurance. Traveling may be required between clinics and admin offices.  

Expectations: Attendance and punctuality is necessary. Ability to work well with a multidisciplinary  team. Ability to problem solve and be self-motivated. Must have a commitment to excellence and  high standards. Must have excellent written and oral skills, strong organizational, problem-solving  and analytical skills. Must have ability to multitask, manage priorities and workflow. Required to  have versatility, flexibility and a willingness to work within constantly changing priorities with  enthusiasm and have acute attention to detail. Able to operate computer software with training.  Expected to have strong interpersonal skills and have the ability to understand and follow  written/verbal instructions. Able to work independently with little or no supervision. Required to  have the ability to deal effectively with a diversity of individuals at all organizational level and with  external customers. 

Physical Requirements and Work Environment: *The physical demands described here are  representative of those that must be met by an employee to successfully perform the essential functions  of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform  the essential functions. Ability to operate office requirement, including computer and copier equipment.  Must be able to sit or stand for long periods of time, with occasional walking. Ability to bend and lift up  to 25 pounds. Hearing and vision required required.