- Location
- Utica, NY
- Department
- Retail
- Seniority
- Entry
- Source
- Paylocity
Description
Description
Reports To: Director of Administrative Operations
Department: Revenue Center
Salary: $16.00
Job Status: Part-time
Union Status: Union
Position Scope: The Utica Zoo is seeking to hire an enthusiastic and outgoing individual to join our team. The Visitor Experience & Gift Shop Associate is responsible for the daily operation of the gift shops, admissions, and Jumpin’ Joeys’ Bounce Pillow, along with assisting with events and visitor experience as needed. As a front-line employee that interacts directly with the public, successful applicants must be able to present a positive image of the zoo and its mission. Must be 18 years of age or older.
The Visitor Experience & Gift Shop associate is a member of the Utica Zoo’s revenue center team reporting to the Director of Administrative Operations. Part-time, hourly (non-exempt), less than 30 hours per week. This position is required to work weekends, weekdays, holidays, and some evenings during special events. Position is part of a union.
Essential Functions:
· GIFT SHOP:
o Serve the public by providing courteous and efficient service
o Accurate accounting of all monies and transactions
o Tagging and displaying of merchandise
o Ensure accurate receiving, sales, organization, and count of inventory
o Assist with membership fulfillment process
o Assist with annual reciprocal list management and processing.
o Assist with monthly community donations
o Keeping the Visitor Center & gift shop clean, neat, attractive, and in compliance with all regulations.
o Maintenance of cash registers, cash control, and daily register checkouts.
· EVENTS & RENTALS:
o Assist with admission tracking for events and rentals
o Support the event staff with the overall service of the event.
o Assist with event set up, breakdown and waste pickup.
o Assist with restroom clean up before, during and after the event.
· VISITOR EXPERIENCE:
o Constantly exhibit a visitor experience attitude, by conducting yourself at the highest level of integrity and empathy, communicate with visitors, and answer questions in a courteous manner
o Ensure zoo is ready for visitors daily.
o Assist with visitor issues/comments as best as possible, escalate to a supervisor when unable to assist
o Ensure Visitor Center accessibility and safety for all visitors
o Respond promptly and with exceptional customer service to phone calls and emails
o Process rentals of strollers and Scooter Pals & ensure rentals are clean and charged for visitor use
o Oversee Jumpin’ Joeys’ Bounce Pillow use and safety
o Assist facilities staff to maintain restroom cleanliness and trash removal
o Conduct surveys with incoming/outgoing visitors at admissions or high traffic areas.
o Assemble and manage Membership promotion/signup and Retail table’s setup in front gate or in high traffic areas.
o Light yardwork of visitor pathways and garden assistance.
· Other duties as assigned.
Requirements
Requirements:
· Good math, writing, telephone and speaking skills.
· Ability to operate a cash register and typical office equipment
· Good interpersonal skills to work well with others
· Ability to work on Windows-based software
· Good organizational skills and the ability and willingness to work a flexible schedule
· The ability to handle emergencies and situations with efficiency, tact and courtesy.
· Reliable and honest.
· Must have consistent & reliable transportation
· Must be 18 years of age or older
Physical Requirements:
· Ability to lift up to 50lbs and participate in the physical activities required by the position.
· Be able to sit, stand, be outside or walk for extended periods.
· Ability to sit and type at a computer screen for long periods of time.