(PT) One Stop Assistant

This position will serve as the primary office point of contact for students and prospective students, parents, and the community. Serving as One-Stop receptionist provides support for the enrollment and recruitment team.   

• Processes admission applications and all student documents including high school transcripts, unofficial college transcripts, and chargeback requests.  
• Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support 
• Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems. 
• Provides student support for online accounts (i.e. Atlantic Cape Connect, Self Service, Buccaneer E-mail, Blackboard, etc.)  
• Provides consumer information on a one-to-one basis regarding Financial Aid eligibility and verification requirements, program information, and budget components 
• Assists students in scheduling virtual academic advising appointments if requested
• Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded 
• Responds to requests and refers students to institutional resources 
• Assists new students with course selection and registration 
• Oversees the scanning and linking of all incoming student records
• Assists with the preparation, setup, and coordination of events 
• Provides support for events on and off campus (i.e. high school visits, college fairs, open houses)
• Assists with the scheduling of rooms for events and meetings
• Assists with general office duties (process mail, maintain inventory of office supplies and recruitment materials) 
• Performs related duties as assigned