Associate - Deposit & Payment Operations

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

We are looking for a highly motivated, analytical, and resourceful Operations Associate who can support FCB’s growth.

You bring your real self to work, and you live our values - trust, teamwork, and accountability

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Job Details

• Position Title: Associate – Deposit and Payment Operations
• Career Level: S4
• Job Category: Specialist
• Role Type: Hybrid
• Job Location: Bangalore  

About the Team:

The Escheatment and Unclaimed Property team is responsible for the accurate and effective execution of operational activities related to escheatment and unclaimed property. Our team is committed to operational excellence, collaboration, and strong values. Join us and build your expertise while making a meaningful contribution to the organization.

Impact

This position supports the accuracy, compliance, and maintenance of the Bank’s information reporting processes and systems, including activities of higher complexity. Responsibilities include performing administrative and operational processing to support client service objectives, managing Safe Deposit Box (SDB) activities, due diligence mailings and related follow-ups, and tracking and recording due diligence correspondence and returned postal items.

Key Deliverables

• Business Support - Provides client service, support, and communication throughout account and compliance activity. Performs a variety of operational and administrative tasks in response to client requests. Returns statements and branch calls.

• Review - Maintains the integrity of information reporting systems through by leading daily maintenance and review efforts. Ensures all information or supporting documentation is present and correct, that accounts are properly set up, and that access is monitored. Adds, modifies, and maintains accounts to comply with applicable regulations and requests. Reviews regulatory holds placed on accounts by branch associates and makes corrective actions within the account as necessary. Ensure that processing is completed according to IRS requirements.

• Accuracy and Attention to detail – Process high volumes of financial transactions using 10-key and alpha numeric data entry functions. Analyze and complete various data entry functions on a mixture of payment documents for lockbox payments and deposits using multiple systems. 

• Organization and timeliness – Prioritize work to meet established standards and deadlines. You identify and escalate in a timely manner complex issues or situations that require further analysis.

•  Initiative and continuous improvement – Identify and participate in implementing efficiencies to existing processes. You will assist the management team and department in various department initiatives or ongoing projects to resolve issues that arise for continuous improvement purposes.

• Compliance – Compliance with all FCB regulatory training and ensure these programs and policies are applied consistently across the business. Personally responsible for compliance with all such regulatory and governance programs.

• Accountability - Accountability for understanding and adhering to bank policies, procedures, legal and compliance are critical in this role. Assist the Manager in ensuring that adequate operations controls are implemented, risks are mitigated, and processes are compliant with regulatory requirements

Skills and Qualification

Functional Skills:

Analytical and Organizational Skills

• Strong organizational and time management skills are important as multi-tasking is essential to monitor and process monthly account analysis billing cycle and ongoing initiatives
• Must have excellent verbal, written and interpersonal communication skills

Decision making under pressure.

• Capability to make sound, time sensitive decisions in high volume and high-risk scenarios. Exercising judgement within guidelines.
• Proactive in escalating potential risks to seniors in the team or manager.

Team member Engagement

• Must be able to work independently in completing assigned duties while also working as a team to keep associates apprised on any changes.

Banking Domain Knowledge:

• Experience with banking cash management, treasury and deposits preferred

Education and Experience: 

• Degree/master’s degree in Banking and Finance0–2 years of experience in banking, financial services, operations, account servicing, or a similar process-driven environmentPrior exposure to Escheatment, Unclaimed Property, due diligence, regulatory reporting, or compliance-related processes would be an advantage but is not mandatory.US banking experience is a plus.  

Technical/Business Skills: 

• Data Analysis & reportingProficiency in Microsoft Excel, including PivotTables, lookups, data validation, and analysis of large datasets. Working knowledge of PowerPoint and other Microsoft 365 applicationsFamiliarity with automation and data tools such as Power Automate, Power Query, and macros is preferred. 

Relationships & Collaboration 

• Reports to: Senior Manager, Banking Operations
• Partners: Onshore teams and various business lines

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Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.