Cocktail Server

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Beverage Cocktail Server
Salary: $12.14/hour + tips
Status: Part Time
Shift: (Overnight, Swing, Days)

Monarch Casino Resort Spa in Black Hawk, Colorado, sits 45 minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA that achieve this designation. Boasting 23 floors filled with 516 luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 1,100 slot machines and over 45 table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers' Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

 

As a family-owned business, we are committed to excellence in every guest experience. We offer exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm, welcoming acknowledgment every time you step through our doors. We focus on building lasting relationships with our guests and community, ensuring every interaction is hospitable and welcoming.

Responsibilities:

• Offer every guest in the gaming area a beverage.
• Promote drink specials and describe nightly live entertainment on the property.
• Serve beverages to guests in a friendly and timely manner.
• Follow casino/department drink service policies and check IDs to verify guests' age.
• Monitor guests for safe alcohol consumption and provide recommendations for wine, beer, or spirits.
• Maintain a clean workstation.
• Maintain the section's cleanliness by regularly picking up empty glasses and bottles and returning all glassware to the bar for cleaning.
• Order drinks in proper sequence.
• Order supplies when needed.
• Exemplify our core values, family style service, our mission and vision.
• Perform other job-related duties as assigned.

Qualifications:

• Previous casino experience preferred.
• Maintain an updated knowledge of the brands of beer, wine and liquors being offered for consumption at the bars and the current prices.
• Available to work all shifts.
• Ability to understand and comply with all department and company policies and procedures, rules, and regulations.
• Skill in establishing and maintaining effective working relationships with staff and guests.
• Ability to read, write, and communicate verbally in English.
• High School diploma or equivalent.
• Adhere to, enforce and practice all alcoholic beverage laws, policies and regulations.
• Continuously monitor for signs of intoxication to protect and enhance our guests' enjoyment.
• Adhere to all grooming standards.
• Must be able to obtain and maintain a Colorado Support Gaming License.

ADDITIONAL REQUIREMENTS

• Work may be performed in areas that may be unusually hot, cold, noisy, smoky, dimly lit, or brightly illuminated.
• Work may be performed in areas with three-foot access and may encounter slippery surfaces. 
• Constant contact with guests and team members.
• Ability to work from a standing position for extended periods of time.
• Requires seldom bending and reaching in areas from floor level to 6ft. high, pushing/pulling, firm/strong grasping and finger dexterity with both hands
• Requires frequent standing, walking, and lifting/carrying weight of up to 25 lbs., balancing, twisting, turning, repetitive use of both hands with light grasping, eye/hand coordination and manual dexterity.
• Requires the ability to perform simple tasks, simple reading, writing and math skills, and the ability to compile information and memorize drink orders.
• Fast-paced, high-volume environment involving constant public.
• Must be able to handle intoxicated guests in a professional manner.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family-style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Benefits:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within the department/company.
• Access to the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays
• Team Member Hotel, Retail, and Spa Discounts
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.