- Location
- Malta
- Workplace
- Hybrid
- Type
- Full-time
- Seniority
- Manager
- Experience
- 3+ years
- Source
- Pinpoint
Description
Online Casino Manager
Department: Commercial
Employment Type: Full Time
Location: Malta
Reporting To: Simon Bold
Description
We are looking for a highly skilled and motivated individual to assume the role of Online Casino Manager within commercial department. As an Online Casino Manager, you will play a pivotal role in overseeing our CRM, affiliate marketing, reporting, marketing, KYC, AML and fraud departments while being the responsible of day-to-day casino operation and take ownership of its commercial performance.
This position requires a strategic thinker with strong leadership qualities, decision-making expertise, and the ability to drive the team towards operational excellence.
This position requires a strategic thinker with strong leadership qualities, decision-making expertise, and the ability to drive the team towards operational excellence.
Key Responsibilities
Commercial Ownership: Manage day-to-day casino operations and drive commercial performance, tracking key KPIs including GGR, NGR, active players, bonus costs, and RTP.
Portfolio & Supplier Management: Oversee the game portfolio across all verticals (slots, live casino, table games), manage aggregator/provider relationships, coordinate new launches, and secure exclusive content.
Promotions & Retention Strategy: Collaborate with CRM and Marketing to design, execute, and evaluate promotions, tournaments, bonusing, and VIP/loyalty initiatives to maximize player lifetime value and ROI.
Data & Performance Reporting: Monitor provider, game, and player metrics to deliver actionable reporting, competitive benchmarks, and strategic growth recommendations to leadership.
Cross-Functional Execution: Align with Product, Tech, Payments, Marketing, and Customer Support to deliver operational initiatives and product enhancements on schedule.
Compliance & Responsible Gaming: Ensure all casino operations, releases, and marketing campaigns adhere strictly to licensing conditions, local market regulations, and Responsible Gaming standards.
Requirements
- 3–5 years of experience in online casino operations or commercial operations within an online gaming/gambling industry.
- Strong, hands-on understanding of core casino KPIs: GGR, NGR, RTP, bonus margins/costs, player conversion, retention, ARPU, and LTV.
- Proven track record managing relationships along with direct experience in lobby merchandising and game discovery.
- Demonstrated success designing, launching, and analyzing ROI-focused promotions, tournaments, bonusing structures, and loyalty initiatives alongside CRM and Marketing teams.
- Ability to translate complex player, game, and financial data into clear commercial actions; advanced Excel proficiency and experience with BI platforms.
- Solid working knowledge of regulatory compliance, licensing frameworks, and Responsible Gaming safeguards.
Benefits
- Great career development opportunities
- Hybrid working model
- International Health Insurance
- Health and Wellbeing Package (350 EUR per year)
- Birthday Day Off
- Me Time - 1 day off per year
Skills
ExcelAMLKYCComplianceMerchandising