Housekeeping Supervisor

Position Description

JOB DESCRIPTION 

Housekeeping Supervisor - HOUSEKEEPING

 

Who We Are

Sitting on a quiet tree-lined street in Soho, twelve floors rise above the neighborhood’s storied lofts, boutiques, and galleries. The name derives from the particular manner of hospitality, one that feels more like staying at the home of a dear friend than at a hotel — discreet, refined, generous. Our hotel has 97 rooms and suites with four distinct F&B concepts led by an acclaimed chef. The street-side seafood restaurant and second floor cocktail bar will be venues that are open to the public. The Apartment and The Rooftop are spaces reserved exclusively for guests and friends of guests.

 

Purpose of the Role:

The Housekeeping Supervisor supports the Housekeeping Manager in overseeing the daily operations of the Housekeeping Department. The position supervises Room Attendants, Housemen, and other housekeeping staff to ensure that guest rooms and public areas are cleaned and maintained to the hotel’s standards.

The Housekeeping Supervisor conducts regular room and public-area inspections, provides guidance and feedback to team members, and assists with training and coaching to maintain consistent quality and efficiency. The role also helps coordinate daily assignments, responds to guest requests, and ensures that housekeeping operations support an exceptional guest experience.

 

Duties and Responsibilities:

• Supervise and coordinate the daily activities of Room Attendants and assigned housekeeping staff.
• Assign rooms and work areas according to occupancy, departures, stayovers, staffing levels, and operational priorities.
• Inspect guest rooms, bathrooms, corridors, and assigned areas to ensure they meet hotel cleanliness and presentation standards.
• Conduct thorough inspections of cleaned rooms before releasing them as ready for occupancy.
• Ensure rooms are properly cleaned, stocked, maintained, and prepared for guest arrival.
• Follow up on room deficiencies and ensure corrective action is completed promptly.
• Coordinate room status and discrepancies with the Front Desk in a timely manner.
• Update room status in the Opera system, as required.
• Communicate with the Front Desk regarding early arrivals, late departures, extended stays, room changes, out-of-order rooms, and other room-status issues.
• Ensure VIP rooms and special-request rooms receive additional attention and are inspected prior to guest arrival.
• Respond promptly to guest requests and complaints and communicate issues to the appropriate department or manager.
• Provide hands-on assistance to Room Attendants and Housekeeping staff when necessary.
• Monitor Room Attendant productivity and ensure assigned rooms are completed within established timeframes.
• Provide coaching, training, and constructive feedback to Housekeeping staff regarding cleaning procedures, productivity, and hotel standards.
• Conduct daily pre-shift meetings and communicate important information, assignments, special requests, and operational priorities.
• Monitor attendance, call-outs, staffing levels, and daily workload and report concerns to the housekeeping management team.
• Ensure adequate supplies, linens, towels, guest amenities, and cleaning products are available on assigned floors.
• Monitor linen and supply usage and report shortages or unusual usage to management.
• Ensure housekeeping closets, equipment, and storage areas are clean, organized, and properly stocked.
• Report maintenance issues, damages, lost-and-found items, and other room conditions to the appropriate department.
• Follow up on maintenance requests to ensure rooms are returned to proper condition in a timely manner.
• Ensure all housekeeping employees follow proper safety procedures and chemical-handling requirements.
• Assist with monthly safety training and reinforce safe work practices.
• Maintain accurate housekeeping records, inspection reports, and other required documentation.
• Assist with inventory counts and ensure assigned areas are properly stocked and organized.
• Assist the Housekeeping Manager or Director of Housekeeping with daily operational tasks and special projects.
• Maintain professional communication and positive working relationships with guests and all hotel departments.
• Perform other duties as assigned by the Housekeeping Manager or Director of Housekeeping.

 

Qualifications, Knowledge and Skills:

• Minimum 2 years of hotel housekeeping experience; supervisory experience preferred.
• Previous experience as a Room Attendant, Housekeeping Supervisor, or Floor Supervisor preferred.

• Experience with proper cleaning techniques, use of cleaning equipment and knowledge of proper chemical handling.
• A very strong eye for detail.
• Flexible hours are required, including holidays, weekends and supervisory coverage when needed.
• Proficiency in the English language, including written, verbal and reading. Multilingual is a plus.
• Basic math skills required.
• Working knowledge of common computer programs.
• Opera knowledge is a plus.
• Basic computer skills (excel, Outlook Express, Word)

 

Physical Requirements:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 lb. without assistance.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Stand, sit, or walk for an extended period or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Remain in stationary position for extended periods of time.

 

Compensation & Benefits

• Excellent and Affordable Health care coverage.
• Life Insurance, Disability Insurance, Pet Insurance.
• 401k with Company match.
• 160 hours PTO and Company recognized holidays.
• Employee Discounts on Rooms, F&B and Retail
• Employee Referral Program, Commuter Discounts.
• Fun staff events and celebrations!!!

Minimum

Maximum