Senior Service Center Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

The Service Center Specialist is a field-forward, operations-driven role supporting rental, service, and project execution. This position plays a critical role in sourcing equipment, coordinating dispatch and logistics, managing contracts, and ensuring billing accuracy to keep field operations running safely and efficiently. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

Core Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Field Operations & Equipment Support

• Source and locate rental and service equipment across branches and approved vendors

• Coordinate equipment availability to meet jobsite schedules and emergency demands

• Support equipment mobilization and demobilization activities

• Work closely with field teams to ensure equipment readiness and accuracy

• Assist Service Technicians with field work orders

• Maintain accurate inventory records for parts and equipment, and address any discrepancies

Dispatch, Logistics & Scheduling

• Dispatch and schedule trucks for equipment deliveries and pick-ups

• Coordinate logistics with drivers, field technicians, and branch personnel

• Maintain delivery and pick-up schedules aligned with jobsite requirements

• Prepare and manage dispatch documentation and customer sign-off paperwork

Order Processing & Purchasing

• Create and process rental orders, service orders, and purchase orders

• Generate rental and service quotes and convert them into active orders

• Ensure labor, equipment, parts, and service operations are accurately entered into systems

• Maintain documentation related to purchasing and equipment movement

Contract Administration

• Support customer contract setup, renewals, extensions, and simple modifications

• Review auto-renewals and coordinate contract additions with sales and branch staff

• Ensure contract terms, rates, and freight agreements are accurately reflected in orders

• Assist in resolving contract-related issues

Billing & Financial Accuracy

• Ensure accurate time entry, billing codes, and cost allocation

• Support billing for rentals, projects, and service engagements

• Obtain and maintain customer payment information

• Assist in resolving billing discrepancies and customer inquiries

Safety, Compliance & Culture

• Promote and maintain a safe working environment and strong safety culture

• Demonstrate accountability, ownership, and operational excellence

Qualifications:

• High School Diploma or equivalent

• 2+ years of operations, field coordination, rental, or service experience

• Experience in equipment rental, construction, utilities, or industrial services preferred

• Proficiency in Microsoft Office

• Mechanical background preferred

• Experience with an ERP system preferred, SAP preferred

• Dispatch or billing system experience preferred

•  Intra-departmental communication for purpose of alignment/ information sharing

• Ability to understand concepts in execution and strong organization skills

What we can offer you:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health, dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program 

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The estimated pay range for this position is $25/hr. to $32/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.