Manager, Resource Delivery and Physical Collections

• Library Information Resources team (UQ Library)
• Shape the future of library service delivery at UQ, combining strategic leadership, people management and library systems expertise in a role with university-wide impact.

• Full-time, permanent with Base salary in the range $120,317.28 - $134,892.52 + Competitive 17% super (HEW Level 8) 
• Based at our Vibrant St Lucia Campus

About This Opportunity  

Join UQ Library in a pivotal leadership role as Manager, Resource Delivery and Physical Collections, where you'll lead four specialist teams comprising 16 staff and shape the delivery of contemporary library services across circulation, membership, document delivery and physical collections. You'll oversee critical library systems, drive service improvements, resolve complex operational and technical challenges, and build strong partnerships across the Library and University. This is an exciting opportunity to influence strategic service delivery and make a lasting impact on the services that support our students, researchers and wider community.

Key responsibilities will include:

• Provide effective leadership and management of the Resource Delivery and Physical Collection Team ensuring operational efficiency within a collaborative culture that supports the vision of the Library and the University and providing guidance, feedback, and coaching to help improve the capability and performance of the team. 
• Manage the development, implementation, monitoring and reporting on the library’s global circulation, membership and document supply policies and procedures.   

• Manage the Library’s physical collections (including the Warehouse) and information delivery services and associated policies.  

• Manage the document delivery and library services platform configuration and development in relation to fulfillment, patron management and document delivery. 

• Resolve complex problems including system configuration and integration, liaise with the system vendors and service providers and manage support and enhancement requests. 
• Participate in the University of Queensland’s overall strategic planning and policy development.  
• Manage relationships with library clients, library vendors, publishers, data owners and library staff from other institutions. 

Please note regular work at the Library Warehouse at the Gatton Campus will be required.

About You   

You bring a combination of strategic thinking, technical capability and people leadership, enabling you to deliver high-quality services in a dynamic environment.

To be successful in this role, you will also demonstrate:

• Relevant postgraduate and/or professional library qualifications, or an equivalent combination of experience and education.
• Proven ability to lead, motivate and develop high-performing teams while fostering a culture of collaboration, inclusion and continuous improvement.
• Significant experience leading library services, including circulation, membership and document delivery operations.
• Strong expertise in document delivery and library management systems, configuration and development, particularly in fulfilment and patron management.
• A sound understanding of physical collections management and information delivery workflows.
• Exceptional communication and stakeholder engagement skills, with the ability to influence, build partnerships and work effectively across diverse groups.
• Strong analytical and problem-solving skills, with experience using evidence-based insights to drive operational and service improvements.
• Excellent organisational skills, with the ability to manage multiple priorities, projects and stakeholders in a dynamic environment.
• A proactive, collaborative approach, with the initiative, drive and enthusiasm to contribute to a positive and high-performing team culture.

About UQ 

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.  

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging. 

Interested? 

For more information about this opportunity, please contact Karen Seymour on [email protected]. For application inquiries, please reach out to the Talent Acquisition team at [email protected], stating the job reference number (below) in the subject line.  

When you apply, please ensure you upload a resume and cover letter summarising how your background aligns to the ‘About You’ section. Please note that applications received via email will not be accepted. 

Other Information  

Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.  

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.  

We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [email protected] or calling +61 7 3365 2623. 

Applications close Wednesday 28 October 2026 at 11.00pm AEST (R-68987).