Client Success Partner-Senior Manager/Deputy General Manager-Bangalore

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Customer Success Partner to support Global Account Managers in developing deeper engagement with selected Global System Integrator accounts across India and the Middle East.

Based at VOIS in India, you will help customers understand the Vodafone Business International global product portfolio, lead technical and solution engagement during the sales stage, support end-to-end sales governance and contribute to an outstanding customer experience. You will work closely with customer influencers and decision-makers while building effective internal networks to support opportunity progression and customer outcomes.

The role requires 6 to 8 years of professional experience, including at least 4 years of sales and pre-sales experience within telecommunications or IT networking. It may also require occasional travel within India for in-person customer engagement.

Key performance indicators include supporting €20 million of new pipeline annually, contributing to €3 million per year in converted opportunities and supporting a customer NPS target of 8.5/10.

## What you’ll do

• Understand the Global Account Plan and execute the agreed strategy to help secure new opportunities in the marketplace.
• Develop an understanding of customer buying centres to appropriately target activities and messaging for Global Enterprise products and solutions.
• Lead technical and solution discussions with customer influencers and decision-makers during the sales stage, applying knowledge of relevant technologies and competitive offerings.
• Follow the internal sales governance framework and support timely approvals of key sales deliverables across relevant products and services.
• Build effective internal networks across Vodafone to deliver customer outcomes and support problem resolution and management.
• Develop and deepen long-term customer relationships, helping expand Vodafone’s footprint and introduce relevant innovative products and services.
• Contribute to improving the customer experience by simplifying operating practices through an understanding of technology, products and end-to-end service models.
• Develop effective customer proposals that demonstrate an understanding of requirements, clearly communicate benefits and value, and support the tracking of project costs and profitability.

## Who you are

• You hold an Engineering degree and have 6 to 8 years of relevant professional experience.
• You have at least 4 years of sales and pre-sales experience within the telecommunications or IT industry, particularly networking.
• You have extensive knowledge of enterprise networking technologies, including SD-WAN, SD-LAN, SASE, MPLS, internet, TCP/IP, routing and switching.
• You can engage professionally and empathetically with customer stakeholders at mid-management levels, taking ownership of issues and building effective working relationships.
• You have experience identifying enterprise requirements and developing creative, customer-centric solutions within an international context.
• You have experience positioning global products and services and developing customer relationships that support long-term engagement.
• You can develop effective proposals that articulate customer needs, solutions, benefits and value while considering project costs and profitability.
• Knowledge of mobile and fixed-data application development and operations, together with a technical sales background, is desirable.
• You have excellent verbal and written communication and presentation skills.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Opportunity to work with Global System Integrator accounts across India and the Middle East.
• Exposure to Vodafone Business International’s global enterprise product and solution portfolio.
• Opportunity to work across customer engagement, technical solution discussions and enterprise sales governance.
• Experience collaborating with Global Account Managers and wider Vodafone teams on significant enterprise opportunities.
• Opportunity to contribute directly to customer experience, relationship growth and commercial outcomes.

## What skills you will learn

• Broader expertise across global enterprise networking solutions and services.
• Experience navigating complex international customer buying centres and stakeholder networks.
• Advanced customer engagement and enterprise solution-positioning capabilities.
• Practical experience of end-to-end sales governance for large enterprise opportunities.
• Enhanced proposal development, commercial awareness and value articulation skills.
• Greater understanding of customer experience and end-to-end service models within a global telecommunications environment.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

#JDEnhancedByTARA

## Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/