- Location
- Taguig, Metro Manila
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- Vincere
Description
Join an SAP Platinum Partner helping leading organisations transform through cloud technology. Shape smarter workforce experiences with SAP SuccessFactors Time Off and Time Tracking.
The Opportunity
Take a senior role our client - growing offshore SuccessFactors team, balancing application support, system enhancements and project delivery. You will work with onshore consultants and customers to resolve complex issues, configure high-quality Time Off and Time Tracking solutions, and support implementation and optimisation projects. Collaborating across HR, payroll, integration and technical teams, you will help customers maximise the value of their SuccessFactors investment.
Why join us?
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
"The supportive team environment and exposure to enterprise SAP clients have provided great opportunities to build both my technical and customer service skills." - Service Delivery Team Member, ASW Philippines
What You’ll Do
- Provide functional support for SAP SuccessFactors Time Off and Time Tracking, resolving incidents, service requests and system issues within agreed service levels.
- Configure and maintain business rules, workflows, accruals, absence processes and time valuation requirements.
- Partner with customers and consulting teams to deliver system enhancements, continuous improvement and optimisation initiatives.
- Support implementations through requirements gathering, testing, deployment, hypercare and post-go-live activities.
- Prepare functional specifications, configuration documentation, test scripts, knowledge articles and support documentation.
- Perform root cause analysis, support integrations involving Employee Central, Payroll, ECP and third-party systems, and contribute to practice knowledge sharing.
Key Criteria
- Proven hands-on experience supporting and configuring SAP SuccessFactors Time Off and Time Tracking solutions.
- Strong knowledge of leave management, attendance, workforce management, time recording and Employee Central integration.
- Experience in AMS, application support or managed services, with delivery across configuration, testing, deployment, enhancements and post-go-live support.
- Strong troubleshooting, root cause analysis, customer service, communication and collaboration skills across distributed teams.
- SuccessFactors certifications in Employee Central, Time Off or Time Tracking are highly regarded; ECP, payroll integrations, CPI, ANZ customer or system integrator experience is advantageous.
Work setup
- Manila (BGC, Taguig): Flexible start time between 6:00 AM and 8:00 AM PHT, with finish times ranging from 3:00 PM to 5:00 PM PHT, depending on client requirements. Permanent work-from-home setup
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