Customer Service Representative (CSR) Assistant

Company

Ravago Greece Group is member of Ravago Group, which is the number one service provider in the global market of plastics, rubber, and chemicals, serving more than 53,000 active customers, through 325 locations across more than 65 countries worldwide, having long lasting partnerships for more than 55 years and counting more than 10.000 employees globally.

Ravago Group in Greece is a group of companies specialized in the following fields of activities: Manufacturing, Chemicals, Plastics & Elastomers, Building & Construction Solutions & Real Estate. It has a remarkable presence in the Greek Market for more than 35 years and after the recent acquisitions counts more than 400 employees all over Greece.

Position details

Reports to:  CSR Coordinator

Purpose of the Role: Support the smooth handling of customer orders and daily commercial operations, ensuring accurate order processing, timely deliveries, and a high level of customer service.

Opportunity

• Process customer orders, direct deliveries, and internal stock movements in company systems
• Coordinate daily transport activities and communicate with carriers, customs brokers, customers, and suppliers
• Provide day-to-day support to Sales Managers, including the preparation of quotations and customer offers
• Monitor credit status, payment terms, customer claims, and credit note issuance
• Maintain customer and company master data and ensure data accuracy across systems
• Manage order fulfillment from order entry through delivery, ensuring timely execution and a high level of customer service
• Prepare and check export, transport, and logistics documentation
• Support the monitoring of warehouse transactions, stock reconciliations, and repackaging activities

Background

• Bachelor’s degree in Business Administration, Logistics, Economics, or a related field
• 2-3 years of relevant experience in Customer Service, Sales Support, Order Management, or a similar role
• Fluency in English, both written and spoken; additional languages will be considered an asset
• Very good knowledge of MS Office (excel, word, PowerPoint, pivot, outlook)
• Knowledge of SAP will be considered an asset
• Strong organizational skills, reliability, and attention to detail
• Strong communication and customer-service skills
• Ability to prioritize, plan and effectively manage daily operational tasks

What we offer

• Competitive remuneration package
• Trainings
• Group medical insurance
• Employee Assistance Program (EAP)
• Opportunity for career development

After collecting and evaluating CVs, we will contact candidates who meet the requirements to set up appointment for an interview. It will be kept confidential. CVs will be filled and processed in accordance with the terms, conditions and requirements of EU Regulation 2016/679 for the protection of intellectuals regarding personal data processing. CVs will be used exclusively to cover the above job position. In case you consent to the use of your CV to cover future job positions, please indicate this in writing when sending your CV. CVs will be kept for six (6) months after the completion of the recruitment process. You have the right to access, correct, or delete your data, as well as other rights under EU Regulation 2016/679. For any request, please contact us at [email protected]. By submitting your CV, you confirm that you have read and understood this notice.