Compliance Analyst

CONFIRE, JPA is recruiting for a Compliance Analyst who will provide professional analytical, regulatory, policy, and program support across the agency’s operations. This role conducts compliance, operational, fiscal, and program analyses; assists with developing and monitoring policies, procedures, and regulatory requirements; supports internal audits and reporting; prepares findings and recommendations; and provides staff support on a wide range of regulatory and organizational initiatives. Responsibilities may include regulatory compliance, risk assessments, documentation and records management, contract and policy review, reporting, audit preparation, business operations, and special projects depending on agency needs. The position requires strong analytical skills, independent judgment, confidentiality, and thorough knowledge of public agency operations and compliance processes, with the primary work location in CONFIRE’s Rialto Office and occasional work in Hesperia or San Bernardino.

CONDITIONS OF EMPLOYMENT

Work Availability: Must be available to work a flexible schedule, including evenings, weekends, and holidays, to support compliance activities, regulatory deadlines, audits, reporting requirements, critical projects, and other operational needs. Incumbents must be able to report to CONFIRE facilities and other designated locations as required.

Emergency Response: May be required to respond outside normal business hours to support emergency incidents, Continuity of Operations efforts, facility or communications center needs, regulatory reporting requirements, or other operational demands impacting CONFIRE JPA. Duties during such events may include providing compliance-related support, analytical assistance, documentation, coordination, or logistical support.

Travel: Travel between CONFIRE facilities, member agency locations, vendor sites, training venues, and other operational or project-related locations may be required. A valid California Driver License and proof of automobile liability insurance must be presented at the time of hire and maintained throughout employment.

Job Description:

Under general direction, performs professional-level analytical work in support of CONFIRE EMS transport system, ambulance contract compliance activities, operational performance monitoring, quality improvement initiatives, and system performance reporting programs.

The incumbent is responsible for monitoring compliance with County ambulance service agreements, subcontractor performance requirements, operational standards, regulatory requirements, and organizational objectives. Responsibilities include analyzing operational data, monitoring performance metrics, conducting compliance reviews, developing dashboards and reports, evaluating deployment effectiveness, identifying performance trends, and supporting continuous improvement initiatives.

The position serves as a technical resource to management regarding EMS system performance, contract compliance, operational analytics, and quality improvement efforts. Performs related duties as assigned.

Duties may include, but are not limited to:

1. Monitor compliance with County ambulance service agreements, subcontractor obligations, operational performance standards, and regulatory requirements.
2. Collect, analyze, and interpret EMS system performance data related to response times, unit turnout times, hospital wall times, unit hour utilization, deployment effectiveness, ambulance availability, and system performance indicators.
3. Develop and maintain operational dashboards, performance reports, scorecards, and analytical tools used to evaluate EMS system performance.
4. Monitor contractual performance measures and prepare reports identifying compliance trends, deficiencies, and opportunities for improvement.
5. Conduct compliance reviews, operational assessments, and performance evaluations to ensure adherence to contractual obligations, operational policies, and organizational expectations.
6. Analyze deployment patterns, workload distribution, resource utilization, and operational performance data to support system optimization and deployment planning.
7. Monitor corrective action plans and performance improvement initiatives related to operational deficiencies, compliance concerns, and contractual performance requirements.
8. Assist with quality assurance and quality improvement activities involving EMS operations, customer service, operational effectiveness, and system performance.
9. Coordinate performance reporting and data analysis activities with County representatives, ambulance providers, hospitals, emergency communications personnel, and other stakeholders.
10. Research and evaluate operational best practices, industry standards, regulatory requirements, and performance benchmarks relevant to EMS transport systems.
11. Prepare analytical reports, presentations, findings, and recommendations for management, executive leadership, and external stakeholders.
12. Maintain performance databases, reporting systems, compliance documentation, and operational records necessary to support accountability, transparency, and audit readiness.
13. Assist with implementation of new reporting tools, performance measurement systems, and operational analytics initiatives.
14. Provide technical guidance regarding performance metrics, contract compliance requirements, data interpretation, and operational reporting methodologies.
15. Participate in special projects, workgroups, committees, and organizational initiatives related to EMS system performance, contract compliance, deployment effectiveness, and continuous improvement.
16. Provide vacation or temporary relief as required.
17. Perform other related duties as assigned.

Education:

Bachelor's degree from an accredited college or university in Public Administration, Business Administration, Healthcare Administration, Emergency Management, EMS Administration, Data Analytics, Public Health, Statistics, or a closely related field.

OR

An equivalent combination of education, training, and qualifying experience that demonstrates the ability to perform the duties of the position may be considered.

Experience:

Three (3) years of increasingly responsible professional experience involving EMS system analysis, healthcare operations, contract compliance monitoring, quality improvement, performance measurement, public safety analytics, operational reporting, program evaluation, regulatory compliance, or a closely related field.