Deposit Operations Team Lead

General Summary

The Deposit Operations Team Lead is a working supervisor responsible for the daily leadership of the Deposit Operations Department while performing key operational, compliance, reporting, quality control, and risk management functions. This role supervises and develops staff, oversees deposit and payment operations, serves as the department's subject matter expert, and ensures activities are completed accurately, efficiently, and in compliance with Credit Union policies, regulatory requirements, and industry standards.

Key responsibilities include ACH administration and risk management, card services oversight, fraud monitoring, operational reporting, Board and Visa reporting, dormant account and escheat processing, staff training, process improvement, and audit support. This role acts as a key resource for resolving complex issues and maintaining operational integrity across all deposit products.

 

Essential Functions

As a working Team Lead, this position actively performs complex operational functions while providing leadership, training, quality control, and oversight for Deposit Operations staff. Responsibilities include:

• Support deposit products, payment systems, card operations, and member inquiries.
• Responsible for supervision, training, 1-1 coaching and reviews of direct reports.
• Review complex transactions, adjustments, reconciliations, and exception items.
• Maintain operational controls, documentation, audit trails, and security standards.
• Oversee card production, inventory, settlements, reporting, and quality control.
• Prepare and submit the Visa Quarterly Operating Certificate.
• Monitor fraud, ACH risk, card activity, and losses; implement mitigation strategies.
• Coordinate card services and operational support with vendors and internal departments.
• Analyze fraud, ACH, card, and risk data for Board, management, and ERM reporting.
• Track performance metrics and key performance indicators.
• Manage the annual ACH Audit and ACH Risk Assessment.
• Ensure compliance with NACHA, Regulation E, OFAC, BSA, UCC, and Credit Union policies.
• Coordinate audit, examination, and operational review responses and corrective actions.
• Maintain procedures, workflows, job aids, and operational documentation.
• Implement process improvements to enhance efficiency, service, controls, and risk management.
• Participate in system upgrades, testing, and implementation projects.
• Oversee legal documents, including levies, subpoenas, garnishments, Treasury reclamations, dormant accounts, and escheatment.
• Deliver exceptional service to members and internal business partners.
• Maintain knowledge of Credit Union products, services, systems, and procedures.
• Provide backup support across departmental functions and perform other assigned duties.
• Demonstrate Greenwood Credit Union's core values and maintain a professional work environment.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• High school diploma or equivalent; Associate's degree in business, finance, or accounting preferred
• Minimum 5 years of experience in financial services and deposit operations
• Prior leadership, mentoring, or supervisory experience preferred
• AAP Certification (or actively pursuing) strongly preferred
• Strong understanding of:
• ACH operations and NACHA rules
• Deposit and payment systems
• Fraud trends and mitigation practices
• General accounting principles and reconciliations
• Strong analytical, problem-solving, and organizational skills
• High level of attention to detail with audit and quality control mindset
• Excellent communication, coaching, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and relevant banking systems (e.g., Fiserv DNA)
• Commitment to confidentiality, compliance, and member service excellence
• Willingness to work required hours and overtime as needed
• Consent to background screening requirements
• Managers are responsible for ensuring their own compliance with the Credit Union's information security policies, procedures, and standards, and for actively promoting a culture of security within their teams. They must ensure that employees complete required training, follow established controls, and that any risks or incidents are promptly addressed and escalated in accordance with NCUA and FFIEC expectations.

Physical Demands

• The physical demands listed below are a representation of those that must be met by an employee to successfully perform the essential functions of this position. A full analysis of physical and mental demands will be made available upon request to the Human Resources Department.
• While performing the duties of this job, the employee is regularly required to: speak, hear, sit, stand, walk, climb stairs, reach and grasp with hands and arms, use hands to handle or feel objects, tools or controls, occasionally lift and/or move up to 25 pounds. Specific vision abilities include those required to use computers for up to 8 hours a day.

Work Environment

• The position is located in an office environment. The noise level in the work environment is usually low to moderate.

 

EEO Statement

Greenwood Credit Union is an Equal Opportunity/Affirmative Action Employer and therefore provides equal employment and advancement opportunities to all employees and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

 

Disclaimer

The information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.