- Location
- Quezon City, Bridgetowne Zeta, Philippines
- Workplace
- Onsite
- Type
- Full-time
- Department
- Human Resources
- Seniority
- Lead
- Experience
- 2+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Supervises:
Customer Service Associates
Education and/or Experience:
Required Qualification
- Minimum of Associate degree in Nursing or master’s degree in social work
- Required to have an active registered nursing license or social work license.
- Minimum 2 years of clinical experience
- Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook
- Ability to use a variety of electronic information applications/software programs including electronic medical records.
- Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
Preferred Qualification
- Bachelor's degree or advanced degree in nursing
- Previous experience working in a managed care field
- Previous management/supervisor level experience
- Management and/or supervisory experience.
- Experience working with elderly and/or chronically ill patients
- Experience conducting health assessments with patients
- Experience interacting with members of the healthcare team
- Experience assisting patients with health benefits and coordinating care
- Ability to utilize critical thinking skills
Language Skills:
English, additional language a plus. Strong communication and interpersonal skills.
Computer skills:
MS Office.
Work environment (B&M):
The work environment is professional, office. Business casual attire.
Work environment (WAH):
- Workstation PC is located in a confined area at home
- PC monitor is not facing the door or window
- Room is well ventilated to reduce the risk of equipment overheating
- Unauthorized entry to room is prevented (i.e. keeping the room locked at all times)
- Telephone conversations are not overheard from other areas of the house/outside
- Workstation is clean and free from any form of writing materials and electronic device
- Adequate internet connectivity (> 20 mbps)
Physical demands:
May require weekend or evening work
Location: