Senior Support Engineer

Exeevo is looking for a Senior Support Engineer to join the team.

Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact.

Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America

About the Team:

Our dedicated support team is the backbone of our commitment to an exceptional customer experience. We are a skilled and customer-focused group passionate about providing timely and effective solutions to our users.

What You'll Do

• Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform
• Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models
• Taking ownerships of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions.
• Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail.
• Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs.
• Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements.
• Potentially contributing to project management and support service management activities.